Thrive - Do What Matters

Thrive - Do What Matters Specialists in transformative coaching, personal and leadership development to help you thrive with clarity, confidence & purpose.

Thrive - Do What Matters are specialists in transformative coaching and leadership development, helping you grow with clarity, confidence & purpose. Through our professional coaching services and online learning courses you can maximise personal effectiveness, overcome challenges & inspire others.

01/10/2026

The approach that builds trust with customers requires a mix of sharing products and promotions, showing up professionally with processes and systems to support you and having the warmth and relatability that comes from being personable.

When this mix is out of kilter, 3 typical scenarios result.

1. The Brochure - Product and Process, without the personable approach, leaves you sounding like a marketing brochure.

2. The Friend - Process and Personable, without coming back to highlight product, feels warm and fuzzy but doesn't close sales.

3. The Whirlwind - Product and Personable, can become chaos without systems and processes to support you.

Product is what you share. Personable is how you share. Process keeps you sharing. đź©·

Which one do you recognise might need strengthening in your approach? 🤔

Remember in 2013 Jennifer Lawrence fell up the Oscars stairs on her way to accept the award for Best Actress?The room ro...
30/09/2026

Remember in 2013 Jennifer Lawrence fell up the Oscars stairs on her way to accept the award for Best Actress?

The room rose to its feet, and her first words at the microphone were: "You guys are just standing up because you feel bad that I fell." People loved her MORE after this moment. They loved her for being human, for recovering from the fall and for being resilient in the moment to move on with grace.

Psychologists call this the Pratfall Effect, first studied by Elliot Aronson in 1966. A small, harmless slip makes capable people more likeable. Why? Because in that moment the person becomes more relatable.

The same applies in Direct Sales. Our networks look for us to be professional and personable, but not perfect.

At one of my first Thermomix demonstrations, I forgot to add the temperature to a mushroom risotto I was cooking. 13 minutes later I lifted the lid to find well stirred, but cold and uncooked rice. In that moment, I felt the same way I'm sure Jennifer Lawrence felt on the stairs. But what my guests saw was how simple it was to fix a mistake they could see themselves making too. That group of friends and I still laugh about "twice cooked risotto".

So the next time you mix up a product at a demo, or tell a customer "I don’t know, let me find out", remember that being professional and personable is the aim, not perfect.

What mistake have you made that helped your customers relate to you even more? 👇🩷

29/09/2026

Comment AUTHENTIC for the registration link to the free Direct Sellers Masterclass. đź©·

You are unique. Your own story, your own experiences, your own way of connecting. That's what helps a customer to say Yes. Sure, they make a decision about your product but they also make a decision about the relationship - and the relationship is built on things only YOU can bring.

Come along to this free Masterclass where we'll explore how to harness your Authentic Influence: - the AI that really matters:
✔️ The number one success factor in building your personal brand
✔️ Turning your experiences into content people relate to
✔️ Making your content feel recognisable and uniquely yours
✔️ Building the confidence to show up as yourself

Tuesday 6 October, Live on Zoom. Two times available. Link also available in bio.

Two example messages. Same product, same customer, same intention.Which one would you actually reply to? And, if you con...
29/09/2026

Two example messages. Same product, same customer, same intention.

Which one would you actually reply to?

And, if you consider your most recent messages to customers, which one looks more like the messages you usually send?

Message A has the product in it and it is perfectly polite. What it is missing is what makes it personable - it could be sent to anyone. It reads like it went to fifty people (because let's face it, that's probably the case).

Message B still has the product, and it is still professional. The addition is the personal factor - it's specific to Kate. The fraction of additional time it takes to make the message personal is far outweighed by being known, liked and trusted.

Before your next text, consider how your customer might respond when they receive your text. Will they feel seen and remembered personally? If not, what could you add in to make the difference? đź©·

28/09/2026

Newsflash for anyone with perfectionist tendencies - “Perfect” is a performance that people find hard to relate to.

If perfectionist standards get in your way, try switching to thinking “professional” instead. When we replace “perfect” with “professional” we set a standard and also allow our human selves to be known, and that creates better conditions for people to know, like and trust us.

What could you let go of, that would allow people to relate and connect with you more? đź©·

25/09/2026

“I love your stuff, I’ll definitely order something soon” is one of the warmest messages you will ever receive, and one of the least likely to turn into anything.

They’re not necessarily just being polite. They like you, they like your products.

So how do we help extend that “like” into “trust”.

We create an opportunity to demonstrate what we look like in action, for them to experience our care and attention personally. đź©·

Save this to come back to the next time you hear the warm message. đź“Ś

Comment AUTHENTIC and we’ll send you the link to register for the free Masterclass for Direct Sellers. 🔗The AI generated...
24/09/2026

Comment AUTHENTIC and we’ll send you the link to register for the free Masterclass for Direct Sellers. 🔗

The AI generated version of your photo might look a little younger, more polished. It quite possibly is saving you time too. But what is it costing?

Recent global research found that when people can tell a brand’s content was generated by AI, 31% of people trust that brand less. And in Direct Sales, YOU are your brand.

This IS NOT about avoiding AI. This IS about remembering the AI that matters most - your Authentic Influence. Let’s ensure that in every customer interaction, YOU feel and sound like YOU. 🩷

Join us at a live session on Tuesday 6 October, specifically for Direct Sellers and Network Marketers.
✔️ Discover the number one factor in building a personal brand
✔️ Learn how to use your stories and experiences to create genuine connection
✔️ Gain tips on making your content recognisably yours
✔️ Build the confidence to show up as yourself

Two session times, live online. Link also in bio.



Source: Klaviyo and Datalily, 2026 AI Consumer Trends

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