Inwood Training & Design

01/10/2026

Every crisis response comes down to five steps, whether people realise it or not.

STAND gives frontline teams a shared process to move through when things get hard:

Safety — check the physical and emotional safety of everyone in the space, including yourself.

Tune In — check your own state first, then read what's actually happening in front of you. Tone, body language, what's not being said.

Acknowledge — name what the person is experiencing without rushing to fix it.

Notice the Need — work out what this specific person needs right now, not what training told you to do.

Decide — take a clear, calm next step based on everything above.

None of this is complicated. The steps are simple. What's hard is using them under pressure, and it gets harder when every person on your team responds differently.

That's the gap STAND is built to close.

24/09/2026

PODCAST EPISODE is Live!

A couple of weeks ago I sat down with Not Another PD to talk about STAND, leadership, and a bit of my own story along the way. The episode's live now.

We covered why I built STAND, what it actually looks like to lead a team through crisis moments, and some of the lessons that shaped how I train and think about this work today.

If you're in a leadership role, work in high-pressure environments, or you're just curious how the framework came together, I think this one's worth a listen.

🎧 https://open.spotify.com/episode/78lykr3QBn43DUFsqO2NoH?si=-K-99wNURq-w4kzmLC0IvA

Would love to hear your thoughts if you tune in.

Not Another PD · Episode

14/09/2026

Delivered STAND Foundations to the Roma Team yesterday.

Couldn't have asked for a better group, engaged from the start, asking sharp, thoughtful questions all the way through the day.

I'd made some adjustments to the training beforehand to reflect the specific kinds of situations this team actually faces on shift, and it showed, the discussions and role plays landed exactly the way I'd hoped.

Days like this are why I do this work!

02/09/2026

The best sign of a healthy team isn't that everyone gets it right. It's that people feel safe enough to get it wrong in front of each other.

Delivered STAND Foundations in Gladstone today, and that's exactly what stood out. A mix of staff, some new, some who'd been there for years, and the culture in that room did most of the work before I'd even started.

Questions came from everywhere, conversation flowed freely, and nobody held back for fear of looking inexperienced. Nobody with more experience made anyone feel small for asking either.
That's not something you can write into a policy. It's built slowly, through how people treat each other day to day, and it shows the moment a room full of people has to learn something together.

A team like that doesn't just learn a framework faster. They practise it with each other in the room, correct each other kindly, and walk out more likely to use it for real.

A fantastic group to spend the day with.

hashtag hashtag hashtag

01/09/2026

Up Glastone and Rockhampton this week for STAND Foundations training!

Before hitting the hotel, I decided to check out the Tondoon Botanic Gardens....beautiful, but HUGE.

24/08/2026

Excited to be up the Sunshine Coast to run STAND Foundations across a few sites, first time back up that way in a couple of years, so I'm looking forward to the trip as much as the work. Hopefully squeezing in a few nice walks and some time to be a tourist along the way!

STAND Foundations is the framework I built for teams working in high-stress, trauma-affected environments — step-by-step de-escalation that actually holds up when someone's mid-crisis.

If you're Sunshine Coast–based and want to talk about what that could look like for your team, message me (I'll be up there anyway).

Might post a sneaky pic or two later in the week. Here's one I grabbed on arrival, hit the beach before the hotel.

14/08/2026

Your team can recognise a crisis. Can they respond to one?

Mental Health First Aid teaches staff to notice distress and refer it on — literacy and referral both matter, and that's not a criticism of MHFA.

But when someone is actively escalating, right in front of your staff member, right now, "notice and refer" isn't enough.

STAND is built for that exact moment — a five-step sequence (Safety, Tune In, Acknowledge, Notice the Need, Decide) staff can actually use when the room gets charged, taught in Foundations and carried forward through the rest of the STAND pathway so it doesn't fade the way a single workshop does.

Different job. Different kind of preparation.

20/07/2026

After 17 years working alongside frontline professionals, I built STAND because I kept seeing the same gap.

Workers who cared deeply, but had no framework for the moment everything got charged.

STAND gives them that framework.

5 steps. Trauma-informed and practical enough to use under pressure.

If you lead a team in health, disability, community services, youth, or education — I'd love to show you what STAND looks like for your organisation.

Thank you Shan Fay for your feedback!

The first session is free. No obligation.
Comment below or send me a message to find out more.

17/07/2026

Ended the week delivering Su***de Awareness Training for the team at New Wave Care — online.

This is a heavy topic to sit with over a screen, but the group showed up fully — cameras on, asking honest questions, willing to sit in the discomfort together.

A couple of things that stuck with me from today:
→ Almost nobody in suicidal crisis truly wants to die — they want the pain to end.
→ Asking directly about su***de doesn't increase risk. It opens a door.
→ You're not responsible for every outcome. You're responsible for asking, listening, and following through. That's enough.

Proud of this team for the work they do every day!

If this brings anything up for you personally, please reach out — Lifeline 13 11 14 Beyond Blue 1300 22 4636

13/07/2026

The sooner we stop treating it as a fixed state the sooner we stop missing the people who need us most.