06/21/2021
What is the impact of consumer fatigue on online shopping? Check out this new working paper to find out: "Search Gaps" (full paper @ https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3757724)
by: Raluca Ursu, Poppy Zhang (both of NYU Stern), & Elisabeth Honka (of UCLA Anderson)
https://anderson-review.ucla.edu/search-fatigue-online-shoppers-grow-weary-take-a-break/
Researchers find that the volume of search choice leads many consumers to a “search gap” or rest period, which is a function of information overload.