Practical, strategic media, crisis and communication training workshops and seminars
www.claritysolut
Media and communication training specialists offering media, crisis and communication training throughout Australia, NZ and South East Asia. We train in traditional and new media, including social media.
21/07/2022
Emirates fires the first volley
Emirates statement on operations at London Heathrow 14 July 2022 - Emirates values our partnerships with airport stakeholders across our network with whom we engage continuously, and collaboratively, to secure our flight operations and ensure minimal customer disruption, particularly over the peak travel months.It is therefore highly regrettable that...
21/07/2022
Game, Set and Match to Emirates
Heathrow Airport and Emirates Joint Statement 15 July 2022 - The President of Emirates Airline and the CEO of Heathrow Airport held a constructive meeting this morning. Emirates agreed the airline was ready and willing to work with the airport to remediate the situation over the next 2 weeks, to keep demand and capacity in balance and provide p...
01/07/2022
Interviews shouldn't be a spectator sport, but this one is irresistable biffo with a Union leader and journalist fighting it out. The journalist got a dramatic story but the interviewee missed the opportunity to tell his side of the story to key stakeholders
Rail Union Train Wreck Interview By Geoffrey Stackhouse , Managing Director, Clarity Solutions
03/09/2021
Loving the media smarts on display in the ABBA reunion media blitz. Read the whole story here
ABBA, spin and strategic messaging By Geoffrey Stackhouse , Managing Director, Clarity Solutions
12/07/2021
Two really core truths about crisis management showed up in two very different crisis this week.
JACK DE BELIN AND THE HEALTH SECRETARY'S KISS Two different crises show core truths about communicating in a crisis
10/07/2018
Shannon Noll and David Leyonhelm both weaponised an apology to make it a weapon of mass distraction.
HOW TO WEAPONISE YOUR APOLOGY Singer Shannon Noll and Liberal Democrat MP David Leyonheljm offered up apologies for appalling behaviour in the past week. But were they genuine? And have they done more harm than good?
05/07/2018
More lessons from Dreamworld as the tragedy continues to unfold
DREAMWORLD: CEO OUSTED AS BRAND HANGS BY A THREAD Dreamworld's reputation is in tatters and its CEO has been axed following damning revelations at a coronial inquest.
11/04/2017
Gobsmacked by Airlines CEO's sorry excuse for an apology http://bit.ly/2o2gmsM
Clarity Solutions - United Apology sparks outrage In a crisis, an apology is your main line of defence - but you have to get it right. This week's United Airlines fiasco is another textbook example of what NOT do.
31/03/2017
Sky News' apology for Mark Latham's attacks was a text book example of what not to do. http://bit.ly/2ofCnaY
Clarity Solutions - Sky's Apology Fail After Mark Latham's bile trifecta this week, Sky had no option but to fire him. Responding to threatened legal action they've issued an apology that breaks every rule and doesn't come across as remotely genuine - so has it stopped the brand damage?
13/03/2017
Coopers claims their brand has been hijacked - if its true they need to fight back. And here's how: http://bit.ly/2mgV35f
Clarity Solutions - Coopers' hijacked by Bible Society Cooper's, the popular SA beer, is in damage control and claiming their brand has been hijacked after the excruciatingly embarrassing
22/09/2016
Skittles was dropped in a minefield by Trump this week. While there are always three paths out of it, they chose the best. http://bit.ly/2crSSLV
08/09/2016
Dastyari's downfall could have been avoided with a meaningful apology http://bit.ly/2cmgW29
Clarity Solutions - Dastyari's Downfall It's well trodden path and experience shows it's best to take your medicine early because the howls from the pack will only get louder. If it's done right, if it's convincing, a real apology can stave off calls to resign. But done badly it adds fuel to the fire.
