The majority of our training is conducted at the client’s premises and is tailored to meet their desired outcomes.
Our firm specialises in the design and delivery of tailored customer service training for corporate and private businesses situated through Australia, New Zealand and Asia. We also offer our popular public workshops in CBD locations in Sydney, Melbourne & Brisbane. A key component of our training focuses on developing the reflex skills of your employees when dealing with both external & internal c
ustomers by phone, email or face to face interactions. Today the ability for every employee to act with autonomy and confidence is paramount. Our specialised techniques will show your team members:
- How to reduce call times, in some cases by as much as 40%.
- Deal confidently with difficult & overbearing customers with a prompt but professional manner.
- Your staff and management team will learn vital communication skills for phone & email interactions.
- Greatly reduce the need for micro managing and stop unnecessary escalations.
- Let us show your team how to grow your business through providing exemplary service to your current client base.
- Ensure your staff don’t discuss with your customers internal issues regarding your business.
- Proficiently deliver bad news to clients in the most efficient and professional way possible.
- Learn to explain difficult and often technical issues to both technical and non technical clients.
- Use role plays based on real work place scenarios to fine tune your team members customer service skills.
- Time management and efficiency techniques for every staff member regardless of their position.
- Presenting a positive company image, even when things don’t go to plan.
- Avoiding the use of negative and irritating phrases when dealing with your customers.
- Body language, learn to read what your clients are really thinking.
