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What I would share in my early 20’s, entering the IT workforce

You're early 20's is the first stage of full independence or building towards. You might have left university, seeking an IT job, looking for a place to stay, fulfilling a career etc etc I left university in early 2011 and studying IT for 3 years. If I had someone to tell me what I needed or should have known during my early stages of my IT career, I would have wanted to hear the following....

What I would share in my early 20’s, entering the IT workforce You’re early 20’s is the first stage of full independence or building towards. You might have left university, seeking an IT job, looking for a place to stay, fulfilling a career etc et…

How I break down a system diagram, Part 2

Have a read of the first post this will provide background to part 2 of this post. Part 2 of this post will provide specifics on the overall understanding of the system architecture diagrams. I will go into break down each of the diagrams below and provide examples of the types of questions around the systems. The examples will be in…...

How I break down a system diagram, Part 2 Have a read of the first post this will provide background to part 2 of this post. Part 2 of this post will provide specifics on the overall understanding of the system architecture diagrams. I wil…

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Alt+Control+Start | Substack IT mentor, sharing my 15+ years of tech industry experience

How to ask for technical/IT help in a better way

We've heard the saying "it's not working." We listen to the problem/issue and then try our best to comprehend the problem but after a few minutes we just experience a wave go over our head. We then try to help and try to assist, with really little to no success. Before going into solution mode below are some questions to ask IT users or staff needing help with their technical/IT application inquiry…...

How to ask for technical/IT help in a better way We’ve heard the saying “it’s not working.” We listen to the problem/issue and then try our best to comprehend the problem but after a few minutes we just experience a wave g…

How I break down a system diagram, Part 1

Have a read of the following for further reading of assessing basic architecture diagrams, Part 1 of this post will provide detail on the overall understanding of the system architecture diagrams. Part 2 I will go into break down each of the diagrams below and provide specific questions around the systems. Have a view of the following diagrams below....

How I break down a system diagram, Part 1 Have a read of the following for further reading of assessing basic architecture diagrams, Part 1 of this post will provide detail on the overall understanding of the system architecture diagrams. …

Best advice on getting an insight for a L1 tech/support application support role

How do I do a L1 / Support role This post is directed to users and IT professionals who have obtained that first job (well done :) ) but need some guidance/advice during the first few months of entering that job. Below are some q…

Top questions to ask about IT systems in 2026. Be ready for those IT interviews

Top questions to ask about IT systems in 2026 This post is related to As mentioned in my previous post, API’s, system knowledge and IT language are sound skills to have in the IT workforce. You sound professional, competent, an expert in…

People and their personalities, there are better ways to deal with each of them

Reflection post – How to deal with different personalities Note – this is an opinion piece only. This is not a post suggesting professional or personal advice in the workforce. Sources mentioned are of my personal and professional use, it is advised …

Learn the challenges and biases' of workplace 'Onboarding'. This will define the standard and culture of the workplace

‘Onboarding’…… the dreaded onboarding. Get ready to get bored and nervous! Onboarding, it’s the process of setting up an employee in the workforce. The employee will be given access to systems Setup emails Get added to invites and calendars Be given tours around the…

Top Q's from uni grads / new comers to the IT space courtesy of ChatGPT, and answers from 15+ years of IT workforce experience, Pt.2

I ask ChatGPT the top questions uni/college grads ask when entering the IT workforce… The answers will be surprising (Pt. 2) This post will focus on people and workforce IT skills (Refer to pt. 1, for technical opinions) What does a typical day look like in an IT ops/engineering / Application support role? I perform a mo…