CXAZ Brief profile At CXAZ, we firmly believe that collaboration and knowledge exchange are essential for sustainable industry development.
CXAZ (Customer Experience Association of Zimbabwe) is a premier organization that specializes in training, research, CX and contact center auditing, as well as CX and contact center consulting. With a wide range of services catering to both individual and corporate members, CXAZ aims to establish itself as the leading and most reputable industry body in Zimbabwe, dedicated to enhancing customer ex
10/06/2026
We celebrate Esau Gwasira, newly appointed Managing Director of Microplan Financial Services as our CX Personality of the Week.
Your commitment to customer-centric leadership continues to set the standard for excellence across the industry.
Wishing you every success in your new role.
Makorokoto, Amhlophe, Congratulations!
The variety of industries at ADMA 2026 was impressive. If you attended ADMA 2026, one thing was clear: Customer Experience is now the differentiator across every sector.
Whether you attended to observe or to exhibit, the message was consistent : Customers vote with their feet. They follow experiences.They will travel, wait, and spend more... all for an experience that makes them feel valued.
As we start this week, let’s move beyond “service delivery” to “experience design”. Because that’s where loyalty, growth, and advocacy live.
What experience will your team deliver this week?
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03/06/2026
Our CX Personality of the Week is Matilda Nyathi from CBZ Holdings.
"Purposeful brands, innovation and cross-border collaboration are critical in accelerating Africa's economic transformation."
Matilda just returned from Addis Ababa, where she joined CMOs + marketing leaders from 25 countries to shape Africa’s growth agenda alongside the African Union & UNECA.
Her insights on brand purpose and CX excellence are exactly what Africa needs right now.
Congratulations Matilda! Continue inspiring us. 👏
02/06/2026
Thank you for sharing your knowledge and expertise. It was an honor having you on the panel.
02/06/2026
Big news! 🎉Zimbabwe’s CX voice is going continental. This partnership means more access, more learning, and more global opportunities for CX professionals in Zimbabwe. 💚🇿🇼
26-28 August 2026 | Johannesburg, Sandton
Theme: Connect & Thrive: The Digital Experience Revolution
Tag a CX pro who needs to be in the room 👇
🤝 PARTNERSHIP ANNOUNCEMENT
The Chartered Institute of Customer Management is proud to announce the Customer Experience Association of Zimbabwe -CXAZ as an official Partner for the 9th Annual African Customer Experience Conference & Awards 2026.
Theme: Connect & Thrive: The Digital Experience Revolution
Date: 26-28 August 2026
Venue: Protea Hotel Johannesburg Balalaika Sandton
CXAZ’s passion for elevating customer experience across Zimbabwe aligns perfectly with our mission to drive excellence across Africa. Together, we’re building platforms where industry leaders, innovators, and CX professionals can connect, learn, and thrive in the digital age.
“Customer experience is our passion” and now, our shared mission. CXAZ is in the room. Are you?
Register today : https://forms.gle/iBicwC2qr7NVR8tt6
Enquiries: [email protected]
Happy new month! 🌱
Mid-year isn't just about goals still to achieve. It's also about recognising progress already made.
This week, help customers appreciate the journey they’ve travelled with you. Give the customer reminders of the value they’ve received from your business, not just transactions.
Today we’re in Bulawayo! 📍
Live from Cresta Churchill for the CXAZ Customer Experience & AI Masterclass.
Learning how AI is reshaping CX across Africa with Keith Kagiso Heywood & Tariro Changau.
The conversations, the insights, the energy… Bulawayo showed up! 🔥
29/05/2026
A well deserved recognition in the banking sector. Please join us as we celebrate Solomon Nyanhongo on his appointment as President of the Bankers Association of Zimbabwe (BAZ). 🇿🇼 💚
28/05/2026
Tomorrow we make history 🙌
Join us for the first ever Digital CX Masterclass with CXAZ! If you’re passionate about the future of customer experience, this is where you need to be.
We’ll be diving into how AI is reshaping CX.
Venue: Cresta Churchill
Date: 29 May 2026
See you tomorrow!
•More info:
📞 Timothy: +263 77 377 9809 | Ruramai: +263 77 605 4051
27/05/2026
Our CX Personality of the Week is , Head of Marketing at NetOne! Catherine is a well-rounded leader with deep expertise in marketing, sales, and customer experience.
She is passionate about driving customer-centric strategies that boost engagement, streamline service delivery, and build loyalty that lasts. With a true heart for service, she’s committed to delivering measurable improvements in CX while fueling meaningful business growth.
Here’s to leaders who put customers first and results on the table. 👏
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
