Zambia Institute of Marketing

Zambia Institute of Marketing The Zambia Institute of Marketing is a Membership Organization Regulating the Practice of Marketing
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The Zambia Institute of Marketing extends its sincere appreciation to Heineken for supporting the Sales and Customer Ser...
20/08/2026

The Zambia Institute of Marketing extends its sincere appreciation to Heineken for supporting the Sales and Customer Service Conference 2026.

Your partnership is an important contribution towards creating a platform for meaningful conversations, knowledge sharing and collaboration around the future of sales and customer service in Zambia.

Together, we are going Beyond the Transaction: Advancing Zambia’s Economy Through Service Excellence.

Join us on 27th–28th August 2026 at Sandy’s Creation Resort, Lusaka.

The Zambia Institute of Marketing extends its sincere appreciation to MG & JMC-Tim Motors Zambia for supporting the Sale...
20/08/2026

The Zambia Institute of Marketing extends its sincere appreciation to MG & JMC-Tim Motors Zambia for supporting the Sales and Customer Service Conference 2026.

Your partnership is an important contribution towards creating a platform for meaningful conversations, knowledge sharing and collaboration around the future of sales and customer service in Zambia.

Together, we are going Beyond the Transaction: Advancing Zambia’s Economy Through Service Excellence.

Join us on 27th–28th August 2026 at Sandy’s Creation Resort, Lusaka.

𝐁𝐄𝐘𝐎𝐍𝐃 𝐓𝐇𝐄 𝐓𝐑𝐀𝐍𝐒𝐀𝐂𝐓𝐈𝐎𝐍, 𝐈𝐍𝐓𝐎 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄!We’re thrilled to have Aqua Smooth Water as our Official Hydration Sponsor for t...
20/08/2026

𝐁𝐄𝐘𝐎𝐍𝐃 𝐓𝐇𝐄 𝐓𝐑𝐀𝐍𝐒𝐀𝐂𝐓𝐈𝐎𝐍, 𝐈𝐍𝐓𝐎 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄!
We’re thrilled to have Aqua Smooth Water as our Official Hydration Sponsor for the ZIM Sales & Customer Service Conference 2026!

On 27th–28th August, Sandy’s Creation Resort, Lusaka, becomes the place where sales, customer service and business excellence take centre stage.

A big thank you to Aqua Smooth for coming on board and keeping our delegates refreshed as we go Beyond the Transaction!

Get ready for an unforgettable conference!
Gatbro International

𝟕 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!Your customers have choices.They can stay. They can leave. They can recommend you. They can quietly disappe...
20/08/2026

𝟕 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!
Your customers have choices.
They can stay. They can leave. They can recommend you. They can quietly disappear and never explain why.

That’s why great customer service isn’t just about being polite. It’s about creating experiences people remember for the right reasons.
In 7 days, the ZIM Sales and Customer Service Conference brings the conversation to life at Sandys Creation Resort, Lusaka.

Come ready to rethink the customer journey, challenge the usual way of doing things and pick up ideas you can actually take back to work.

Because “the customer is always right” is only the beginning of the conversation.

Register now: https://www.zimmarketing.org.zm/sales-and-customer.../

𝟖 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!Let’s talk sales.Because having a good product is one thing. Getting people to buy it, come back and tell s...
19/08/2026

𝟖 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!
Let’s talk sales.
Because having a good product is one thing. Getting people to buy it, come back and tell someone else about it? That’s where the real game begins.

In 8 days, we get into the conversations, strategies and ideas that can help you sell smarter and serve better.

The ZIM Sales and Customer Service Conference takes place on 27–28 August at Sandys Creation Resort, Lusaka.

Two days to learn. Two days to connect. Two days that could change the way you approach your customers.

Your sales targets are waiting. You might as well give them something to worry about.
https://www.zimmarketing.org.zm/sales-conference.../

𝐂𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐌𝐫. 𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭! Hakainde Hichilema
19/08/2026

𝐂𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐌𝐫. 𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭!
Hakainde Hichilema

Now that the ballots have been counted and the debates are cooling down, it’s time to turn our attention to something we...
18/08/2026

Now that the ballots have been counted and the debates are cooling down, it’s time to turn our attention to something we can all agree on: a great night out.

Join us for the ZIM Sales & Customer Service Conference 2026 Gala Dinner & Awards Night. An evening of recognition, celebration, networking,good food and just the right amount of black-tie drama.

28 August 2026 | Sandys Creation Resort, Lusaka
Theme: Black Tie

Because after all that campaigning, surely everyone deserves a little glamour.

Register now: https://www.zimmarketing.org.zm/sales-and-customer.../

RSVP: +260 977260181 / +260 969143525

𝟏𝟎 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!The countdown is getting real, and at this point, “I’ll register later” is starting to sound like a very r...
17/08/2026

𝟏𝟎 𝐃𝐀𝐘𝐒 𝐓𝐎 𝐆𝐎!

The countdown is getting real, and at this point, “I’ll register later” is starting to sound like a very risky strategy.

In just 10 days, sales and customer service professionals will gather at the ZIM Sales and Customer Service Conference for two days of powerful conversations, practical insights, fresh perspectives and meaningful connections.

From 27–28 August 2026, we’ll be at Sandys Creation Resort, Lusaka, exploring what it takes to sell smarter, serve better and create customer experiences that keep people coming back.

Ten days. One conference. Plenty to gain.

If you’re still thinking about whether you should be there, perhaps this is your sign. Your competitors might already be registered.

Register now: https://www.zimmarketing.org.zm/sales-and-customer.../

𝐒𝐞𝐩𝐭𝐞𝐦𝐛𝐞𝐫 𝐞𝐱𝐚𝐦𝐬 𝐚𝐫𝐞 𝐜𝐨𝐦𝐢𝐧𝐠 𝐮𝐩!Ready to take the next step in your ZIM journey? Whether you’re completing a level, cleari...
14/08/2026

𝐒𝐞𝐩𝐭𝐞𝐦𝐛𝐞𝐫 𝐞𝐱𝐚𝐦𝐬 𝐚𝐫𝐞 𝐜𝐨𝐦𝐢𝐧𝐠 𝐮𝐩!

Ready to take the next step in your ZIM journey? Whether you’re completing a level, clearing a subject, or working towards your qualification, now is the time to register.

The registration deadline is 31 August 2026. Don’t wait until the last minute. Register, prepare, write, and progress.

Zambia Institute of Marketing

𝐔𝐑𝐆𝐄𝐍𝐓 𝐍𝐎𝐓𝐈𝐂𝐄 Please be advised that the ZIM Secretariat offices will be closed tomorrow, Thursday, 13 August 2026, in v...
12/08/2026

𝐔𝐑𝐆𝐄𝐍𝐓 𝐍𝐎𝐓𝐈𝐂𝐄
Please be advised that the ZIM Secretariat offices will be closed tomorrow, Thursday, 13 August 2026, in view of the National General Elections.

We will remain available to assist with enquiries and provide online support where possible.

Please be guided accordingly.

Address

Plot No. 163, Twin Palms Road, Ibex Hill
Lusaka
10101

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+260974226002

Website

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