MAP Water, Private Bag X874, Witsieshoek (2026)

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an aw

ard from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

14/08/2026

13/08/2026

Cleaning of the reservoirs

11/08/2026

To : Media
Date : 11 August 2026
RE : ⚡ Power Failure Notice: Sterkfontein Water Treatment Works.

MAP Water wishes to inform residents that a power failure occurred at Sterkfontein Water Treatment Works at approximately 21:55 on 10 August 2026.

⚠️ The power supply has not yet been restored. The matter has been reported to the relevant department for urgent attention.

💧 Affected Areas:

* Greater Tshiame
* Bluegumbosch
* Kestell
* Tlholong
* Snake Park

Residents in the affected areas are advised to *use water sparingly and keep sufficient water for essential needs, as the continued power failure may affect water production and supply.

MAP Water will provide further updates once the power supply is restored.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please send a WhatsApp to _072 362 8045 and/or _072 323 9674._

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and thank residents for their patience and cooperation.

_🩵 We remain committed to providing water in a reliable, sustainable, and responsible manner._

Issued by:
Communications Unit

_”Leaders in Water Service Provision”_

Follow MaP_Water InfoLine's WhatsApp channel. Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.. Join 4.2K followers for the latest updates.

04/08/2026

To: Media
Date: 04 August 2026
RE: 📢 POWER FAILURE NOTICE – WILGE WATER TREATMENT WORKS

Maluti-a-Phofung Water wishes to inform businesses, stakeholders, and residents that a power failure occurred at the Wilge Water Treatment Works at 12:25 today.

The matter has been reported to the relevant department for urgent attention.

At this stage, not all areas supplied by the Wilge Water Treatment Works are affected. Residents receiving water directly from the distribution line may already be experiencing water supply interruptions.

Should the power outage persist for more than two hours, it is anticipated that some areas, particularly high-lying areas, may experience low water pressure or temporary water supply interruptions due to reduced pumping capacity.

Areas That May Be Affected

* Harrismith Town
* Bergsig
* Kingshill
* Intabazwe
* Lotusville
* Wilgepark
* Bergview Complex
* Westerson
* Skoomplaas

Residents are encouraged to use any available water sparingly to help preserve the available supply until the matter has been resolved.

Once electricity has been restored, water supply will resume gradually as the treatment works returns to normal operation, reservoirs refill, and the distribution network regains pressure. Higher-lying areas may take longer to receive water.

🚛 Residents requiring emergency water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582.

📲 For updates and further information, please send a WhatsApp message to:

* +27 72 328 8464
* and/or +27 72 323 9407

Stay Updated

* Facebook:
* WhatsApp Channel

We apologise for the inconvenience caused and appreciate residents’ patience, understanding, and cooperation.

💙 We remain committed to providing safe, reliable, sustainable, and responsible water services to our communities.

Issued by:
Communications Unit

“Leaders In Water Service Provision.”

29/07/2026

To: Residents of Maluti-a-Phofung Local Municipality (QwaQwa, Harrismith & Kestell)
Date: 29 July 2026

📢 URGENT WATER CONSERVATION NOTICE

Maluti-a-Phofung Water wishes to inform all residents of QwaQwa, Harrismith and Kestell that our Water Treatment Works are currently experiencing operational challenges, which may affect normal water production and distribution.

As a precautionary measure, residents are strongly encouraged to store sufficient water for essential domestic use while efforts are underway to address the current operational situation.

Should these operational challenges continue, some areas may experience low water pressure or temporary water supply interruptions, particularly those situated in higher-lying areas.

Residents are therefore advised to:

* Store enough water for essential household use.
* Use water sparingly and avoid unnecessary consumption.
* Prioritise water for drinking, cooking, hygiene and other essential needs.

Maluti-a-Phofung Water is closely monitoring the situation and will continue to provide updates as more information becomes available.

Stay Updated

* Facebook:
* WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We sincerely apologise for any inconvenience this may cause and thank residents for their patience, understanding and cooperation.

💙 We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Follow MaP_Water InfoLine's WhatsApp channel. Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.. Join 4.2K followers for the latest updates.

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

Website

http://www.mapwater.co.za/

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MAP Water