31/07/2026
The Graduate School of Business and Leadership at UKZN recently hosted a panel discussion on “Digital Transformation in India and KwaZulu-Natal, South Africa”, bringing together government leaders, industry experts, academics and postgraduate students to explore how digital innovation is driving inclusive growth, strengthening public service delivery and transforming economies.
The panel featured distinguished experts from government and industry, each selected for their extensive experience in digital governance, innovation and public policy. These included perspectives from Indian Consul General in Durban, Mr Niteen Subhash Yeola, who reflected on the strong partnership between India and South Africa, emphasising that both countries have much to learn from one another. He noted that KwaZulu-Natal is embracing innovation across sectors such as smart manufacturing, fintech, logistics, higher education and digital entrepreneurship, while India’s digital transformation journey demonstrates the importance of building technology that is inclusive, affordable, interoperable, scalable and citizen-centred.
Chief Director for Research and Policy in the KwaZulu-Natal Office of the Premier, Ms Helen North, outlined the province’s Digital Transformation Strategy, which is guided by 10 strategic pillars for the 2025–2030 period. These include connectivity, digital skills, information security, process automation, systems integration, digitisation, inclusive economic growth, social wage, capable ethical and developmental state, as well as smart KwaZulu-Natal.
She highlighted several initiatives currently underway, including the development of integrated digital systems, AI-powered performance analysis tools, e-recruitment platforms and knowledge management systems. Through partnerships with the private sector, digital connectivity is also being expanded to rural communities, clinics, schools and police stations.
Providing a municipal perspective, Director for Strategy and Integrated Development Planning at eThekwini Municipality Mr Bongumusa Zondo outlined how the municipality has progressively strengthened its digital transformation agenda through evidence-based planning, integrated data systems, data governance and artificial intelligence-enabled service delivery. He highlighted initiatives such as the Strategic Hub, the eThekwini App, digital citizen engagement platforms and AI-driven municipal services, while outlining future opportunities for collaboration through a proposed BRICS Urban Innovation and Learning Network involving municipalities and universities.
The event reinforced the School’s commitment to facilitating discussions aligned with emerging business trends, digital innovation and the rapidly evolving technological landscape.
&L