Business studies

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GRADE 12 BUSINESS STUDIES NSC MAY/JUNE EXAM ELABORATION

BUSINESS STUDIES GRADE 12 SCOPE MAY/JUNE
● BUSINESS ENVIRONMENTS:

• Macro environment:
Impact of recent legislation on business.
• Macro environment:
Business strategies.
• Business sectors and
their environments.

● BUSINESS OPERATIONS:

• Human resources
function.
• Quality of performance.

Business Roles[TEAM PERFORMANCE AND CONFLICTS MANAGEMENT]
*ESSAY

*Outline The Differences Between Conflicts And Grievances
*Explain the couses Of Conflicts In The Workplace
*Discuss 4 Criteria For Successful Team Performance
*Advice Businesses on The Importance Of Team Dynamics Theories in The Team Performance.

INTRODUCTION
- Teams have to reflect on their performance based on agreed criteria
-ANY OTHER RELEVANT INTRODUCTION BASED IN THE DIFFERENCES BETWEEN CONFLICTS AND GRIEVANCES.

DIFFERENCES BETWEEN CONFLICTS AND GRIEVANCES
*CONFLICTS
- Clash of opinion/ideas/views in the workplace.
- Disagreement between two or more parties in the workplace
-ANY OTHER RELEVANT ANSWER RELATED TO CONFLICTS [4/5 POINTS IS ENOUGH]

*GRIEVANCES
- When an employee is unhappy/has a problem in the workplace
- It is when an/a individuals/group has a work related problems.
-ANY OTHER RELEVANT ANSWER RELATED TO GRIEVANCES [4/5 POINT IS ENOUGH]

*CAUSES OF CONFLICTS
- Lack of proper communication/misunderstanding between Management and workers
- Management and/or workers may have different personalities/background
- Different values/Levels of knowledge/skills/experience of managers/workers
- Little/no co-operation between Internal/external parties/Stakeholders.

*CRITERIA FOR SUCCESSFUL TEAM PERFORMANCE
1. Interpersonal Attitudes and behaviour
2. Shared values/Mutual Trust and support
3. Communication
4. Co-operation/Collaboration e.t.c
NB: Explain THEM ONE BY ONE USING YOUR NOTES[4/5 POINTS IS ENOUGH]

*IMPORTANT OF TEAM DYNAMICS THEORIES IN IMPROVING TEAM PERFORMANCE
- Team Dynamics Theories example how effective a team work/operate
- Conflicts may be minimised when team members perform Different roles
-ANY RELEVANT ANSWER RELATED TO THE IMPORTANT OF TEAM DYNAMICS THEORIES IN IMPROVING TEAM PERFORMANCE

*CONCLUSION
-OWN OPINION