15/09/2026
# # # NEW PARENT ORIENTATION: WHAT TO DISCUSS
A school should not simply collect fees, issue a receipt, and say "Welcome."
Parents need to understand the school before the journey begins.
*1. WHO WE ARE*
- Our history, vision, mission and core values
- What we stand for and what makes us different
*2. WHAT WE EXPECT FROM STUDENTS*
- Academic expectations, behaviour, punctuality
- Dress code, respect, and participation in activities
*3. WHAT PARENTS SHOULD EXPECT FROM US*
- Quality teaching and learning
- Clear communication, student welfare
- Fair assessment, reporting and timely feedback
*4. HOW WE COMMUNICATE*
- Official channels (not rumours)
- Who to contact for what: Class Teacher vs Admin vs Principal
- Response time expectations
*5. OUR ACADEMIC SYSTEM*
- Curriculum, homework policy
- Tests, exams, continuous assessment and report cards
- How parents can support learning at home
*6. OUR DISCIPLINE SYSTEM*
- School rules and code of conduct
- How misconduct is handled
- Our discipline philosophy (correction, not punishment)
- How parents should respond when their child is corrected
*7. FEES & FINANCIAL POLICIES*
- Payment procedure, due dates, discounts
- Late-payment consequences and other approved levies
*8. ATTENDANCE & ROUTINES*
- Resumption/closing times, absence procedure
- Late arrival, pick-up arrangements, school calendar
*9. STUDENT SAFETY & WELFARE*
- Safeguarding and child protection
- Bullying policy, medical emergencies
- Who to contact for welfare concerns
*10. PARENT RESPONSIBILITIES*
Education is a partnership. Parents are expected to:
- Support school rules
- Monitor academic progress
- Attend meetings, communicate respectfully
- Provide learning materials and raise concerns properly
*11. COMPLAINTS & CONFLICT RESOLUTION*
Make this clear:
> "If you have a concern, please don't start with WhatsApp groups or social media. Start with the appropriate person in the school."
Explain the escalation process: Teacher → HOD/Admin → Principal.
*12. BEFORE THEY LEAVE, EVERY PARENT SHOULD KNOW:*
- Who do I contact for an academic problem?
- Who do I contact for discipline?
- How do I report an absence?
- How do I raise a complaint?
- How do I get my child's report?
- What does the school expect from me?
*The Goal Is Simple:*
Don't just tell parents what your school does. Help them understand _how to work with your school._ Many conflicts start because expectations were never explained
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