MK It Support & Service Desk Academy

We are urgently looking for an experienced L2 Microsoft 365 / Office 365 Administrator based in Durban for a 3-month contract starting immediately.

Requirements:
Strong Microsoft 365 / O365 Administration experience
Exchange Online
Entra ID / Azure AD
Teams Administration & Troubleshooting
MFA & Conditional Access
SharePoint & OneDrive support
User onboarding/offboarding
Licensing & Groups management
Mail flow troubleshooting
Service Desk / IT Support experience
Additional Requirements:
Must be based in Durban
Must be available immediately
Minimum 3+ years experience preferred
Good communication and troubleshooting skills

📅 Contract Duration: 3 Months
📍 Location: Durban
📩 Please send CV urgently to: [email protected]

📞 WhatsApp: 068 5276400

A Service Desk role is more than answering calls — it’s being the calm voice when systems go down and users feel frustrated.
This academy is designed to prepare you for real corporate IT environments — not just theory, but practical, hands-on skills.
If you’re ready to move from unemployed or stuck… to certified and confident, this is your sign 🚀
📩 Enrollment open
🎯 Career-focused training
💼 Entry-level IT career pathway

Another powerful session at MK IT Service Desk Academy

We focused on what employers actually look for in a Service Desk Agent:
✔️ Clear and professional communication
✔️ Accurate ticket documentation
✔️ Understanding priority levels & SLAs
✔️ Working under pressure in a live support environment

Many people want to work in IT… but very few are properly trained for the Service Desk environment.

At MK IT Service Desk Academy, we bridge that gap between wanting the job and being ready for the job.
If you’re serious about starting your IT career in 2026, now is the time to invest in yourself.

📩 DM us for enrollment details
🎓 Practical, career-focused training
🚀 Limited seats available

This weekend ur learners focused on
- Proper ticket logging & categorisation
-Understanding SLAs & escalation processes
- Professional communication with end users
-Handling incidents with confidence

This is not just training — this is career preparation.

At MK IT Service Desk Academy, we equip you with practical, hands-on knowledge that prepares you for real Service Desk roles in corporate environments.

If you’re looking to start a career in IT Support but don’t know where to begin, this program is for you.
📌 Limited spaces available
📌 Practical-based learning
📌 Career-focused training
Message us to secure your spot.

LIVE ONLINE TRAINING NOW OPEN

MK IT Support & Service Desk Academy offers practical training to help you start a career in IT.

Courses available:

💻 Basic Computer Training (Zero to Hero)
🖥 IT Support & Service Desk Training

LIVE online classes
No experience required
FREE First Lesson Available
Basic Computer Training: R1500 once off
IT Support & Service Desk Training: R2500 once off

Course Duration: 1 Month Certificate

WhatsApp 068 494 9387 to join.

Limited spaces available.

Start Your IT Career with MK IT Support & Service Desk Academy

What makes us different?

We provide practical IT Support training with LIVE online classes.

You will learn:

* Active Directory
* Microsoft 365
* Service Desk troubleshooting
* Real-world IT support skills

-Join from anywhere
-No experience required
-LIVE instructor-led training

FREE First Lesson Available

WhatsApp 068 494 9387 to join.

IT Support Tip of the Day!!!

One of the first things every IT Support Technician checks when troubleshooting network issues is the IP configuration.

Command used:

ipconfig /all

This helps identify network problems quickly.

These are the real-world skills you will learn at MK IT Support & Service Desk Academy.

FREE First Lesson Available

WhatsApp 068 494 9387 to join.

Learn IT Support from a Real Industry Professional

Training at MK IT Support & Service Desk Academy is led by an experienced IT Support professional currently working in a real corporate Service Desk environment.

This means you will learn:

- Real-world troubleshooting skills
- Active Directory user management
- Microsoft 365 administration
- Service Desk tools and ticket handling
- Skills used daily in real companies

Our goal is to make you job-ready — not just theory.

🔰 FREE First Lesson Available

WhatsApp 068 494 9387 to join the next intake.

🚀 START YOUR IT CAREER TODAY – NO EXPERIENCE REQUIRED

MK IT Support & Service Desk Academy is now accepting students.

Learn practical IT skills including:

✔ Service Desk Support
✔ Active Directory
✔ Microsoft 365
✔ Real-world troubleshooting

🎓 FREE First Lesson Available

Limited space available.

WhatsApp 068 494 9387 to join.

MK IT Support & Service Desk Academy is a practical IT training academy under MK Group (Pty) Ltd focused on preparing students for real-world IT Support and Service Desk roles.

We offer hands-on training in:

• Service Desk Support
• Active Directory
• Microsoft 365
• Windows Troubleshooting
• IT Job Readiness

Our goal is to help students gain practical skills and secure IT jobs.

Contact us today to enroll.

WhatsApp: 068 494 9387