IPSA / Papillon Training

Professional Excellence Coaching

Meeting Arrangements and Minute Taking
Cape Town, 26-28 May 2026

Boost Your Career with Our Meeting Arrangements and Minute Taking Course!

Are you ready to become the go-to organiser in your office?
Want to master the skills that make meetings run smoothly and ensure nothing gets missed?

Join our Meeting Arrangements and Minute Taking Course and unlock your potential!

What You’ll Learn:

How to plan and coordinate professional meetings and events
Booking venues, arranging catering, and handling travel logistics
Preparing effective agendas and distributing meeting documents
Taking accurate, concise minutes that capture every important detail
Using technology and communication tools to streamline your workflow

Who Should Attend?

Office administrators
Personal assistants
Secretaries
Anyone seeking to enhance their organisational and communication skills

Why Choose Us?

Practical, hands-on training aligned with national standards
Expert facilitators with real-world experience
Boost your CV and job prospects in any business environment
Certificate of Competence on completion

Course Information:

Duration: Three Days
Fee: R5,990
SETA Number: 13521

Group discounts apply.

Natalie Soiné
IPSA / Papillon Training
Phone: 062-094-2829
Email: [email protected]

Examinations Council Training:

Academic Verification and Certification Compliance & Quality Assurance

Johannesburg, 20-25 April 2026

This course equips participants with comprehensive knowledge and skills to manage academic verification, certification processes, and ensure compliance and quality assurance in examination councils. It covers regulatory standards, audit techniques, risk management, and continuous improvement practices crucial for upholding academic integrity and organizational credibility.

Course Objectives
By the end of this course, participants will be able to:
1. Understand the principles and importance of academic verification and certification.
2. Apply compliance frameworks and regulatory requirements for examinations councils.
3. Implement quality assurance processes and controls in certification.
4. Conduct audits and risk assessments to ensure process integrity.
5. Manage stakeholder communication and dispute resolution related to academic records.
6. Use technology effectively for secure data management and verification.

Target Audience
• Examination officers and administrative staff
• Compliance and quality assurance officers
• Academic registrars
• Education auditors and inspectors
• Certification and records management personnel

Natalie Soine
IPSA / Papillon Training
Phone: 062-094-2829
Email: [email protected]

🔟 Top 10 Essential Job Seeker Skills

The top ten skills that job seekers need to stand out to recruiters are a blend of soft skills (interpersonal attributes) and hard skills (measurable technical abilities).

Recruiters seriously consider candidates who can demonstrate proficiency in the following areas:

Soft Skills (Interpersonal & Core Competencies)

Effective Communication and Collaboration 🗣️

The ability to articulate ideas clearly, both verbally and in writing (emails, reports, presentations), and to be an active listener. This is essential for teamwork, client relations, and remote work.

Critical Thinking and Problem Solving 🤔

The capacity to analyze complex situations, evaluate information logically, and devise effective, often creative, solutions to challenges. This demonstrates high-level reasoning and decision-making ability.

Adaptability and Flexibility 🔄

The willingness and ability to adjust quickly to new technologies, changing project scopes, and evolving organizational priorities, including shifting to remote or hybrid work models.

Emotional Intelligence (EQ) ❤️

Self-awareness, empathy, and the ability to manage your own emotions and understand and influence the emotions of others. High EQ is vital for building strong workplace relationships and resolving conflicts.

Leadership and Management 🏆

Showing the potential to motivate colleagues, delegate tasks, take ownership of projects, and set deadlines, even if you are not in a formal management role.

Hard Skills (Technical & Measurable)

Digital Literacy and Tech Proficiency 💻

A foundational understanding of modern digital tools, including proficiency in applications like the Microsoft Office Suite/Google Workspace, and the ability to quickly learn new software and platforms.

Data Analysis and Interpretation 📊

The skill to work with data—collecting, analyzing, and interpreting it—to extract meaningful insights that inform strategic business decisions. This is crucial for a data-driven workplace.

Artificial Intelligence (AI) Literacy 🤖

A practical understanding of how to use AI tools, such as generative AI models, to enhance productivity, streamline workflows, and improve efficiency in your specific role.

Time Management and Organization ⏱️

The ability to prioritize tasks, meet deadlines consistently, and organize your work efficiently to maintain high productivity, especially in fast-paced or remote environments.

Commercial Awareness (Business Acumen) 📈

An understanding of how the company/industry works, its marketplace, competitors, and what drives its success. This shows you can align your work with the broader business goals.

💡 How to Highlight Your Skills

Simply listing these skills isn't enough; you need to prove them.

On your Resume: Use action verbs and quantifiable results to describe how you used these skills. For example, instead of "Problem-solving skills," write, "Analyzed customer data to identify a recurring issue, leading to a 15% reduction in support tickets."

In Interviews: Use the STAR method (Situation, Task, Action, Result) to share specific stories that demonstrate your competence in each of these areas.

Download your free PDP here.

Professional Development Plan | Institute of Professional Secretaries Download your free Professional Development Plan here. This plan helps employees set clear professional goals, assess skills, identify development needs, and create action timelines. It promotes ongoing progress tracking and review, providing a practical roadmap for growth aligned with organizationa...

Recruiters use a variety of digital tools and software to streamline recruitment processes, including candidate sourcing, testing, interviewing, and engagement.
Here is a comprehensive list of common recruitment tools used by recruiters as of 2025:

1. Applicant Tracking Systems (ATS):
Manage hiring workflows, track candidates through stages, and store candidate data. Examples: Lever, Greenhouse, MokaHR, Workday Recruiting, SAP SuccessFactors.

2. Candidate Sourcing Tools:
AI-powered platforms to find high-quality candidates quickly using plain language queries. Example: Juicebox.

3. Online Assessment and Testing Platforms:
Tools for creating and administering skill tests, psychometric questionnaires, coding challenges, and personality assessments. Examples: HackerRank (tech skills), customized online questionnaires.

4. Video Interviewing Platforms:
Enable one-way or live video interviews with scheduling and evaluation tools. Examples: HireVue, Spark Hire, Zoom (for interviews).

5. Background Check Services:
Automated systems for reference and background verification integrated with ATS. Examples: HireRight, Checkr.

6. Candidate Engagement Chatbots:
AI-driven chatbots to communicate with candidates, answering questions and scheduling interviews.

7. Online Forms and Digital Questionnaires:
For pre-screening, application forms, or collecting candidate information digitally.

8. AI Writing Tools:
Assist in writing unbiased job descriptions and recruitment communications. Example: Textio.

9. CRM for Recruitment:
Systems designed for candidate relationship management to nurture talent pipelines. Example: Recruiterflow.

10. Analytics and Reporting Tools:
For recruiting metrics and data-driven decision-making.

This mix of digital tools covers questionnaires, tests, video recording, background checks, online forms, candidate sourcing, engagement, and workflow management, providing recruiters with a holistic tech ecosystem to hire smarter and faster in 2025.

Training Voucher Lucky Draw- You must be employed as an Administrator / Secretary / PA.

The Institute of Professional Secretaries and Assistants (IPSA) are giving away ONE training voucher to the value of R12,000 with compliments from Papillon Training.

To enter the draw, you must be currently employed as an Administrator / Secretary / PA.

forms.office.com

Recruitment & Selection Training

Are you responsible for hiring talent within your organisation or the recruitment industry?
Equip yourself with the essential skills to plan, attract, assess, and select the best candidates confidently and legally.

Learn how to:
1. Prepare detailed job information and selection criteria
2. Design and validate effective recruitment procedures
3. Manage resources and budgets for hiring success
4. Conduct unbiased screening and candidate assessments
5. Apply fair interviewing and selection best practices
6. Provide professional candidate feedback and handle unplanned events
7. Maintain compliant records and documentation

Why Choose This Course?
1. Industry-recognised certification
2. Practical, hands-on exercises and case studies
3. Developed in line with labour laws and employment equity regulations
4. Ideal for HR professionals, managers, and recruitment consultants

Natalie Soine
WhatsApp: +27620942829
Email: [email protected]

Professional Assistant Seminar - Institute of Professional Secretaries and Assistants.
Cape Town | 25-28 November 2025

Boost your career with expert training designed to refine your skills and expand your professional capabilities.
Join us for four impactful days focused on key competencies critical to today’s Professional Assistants.

Event Details
Date: 25 - 28 November 2025
Fee: R12,990 per person
Location: Cape Town

Why Attend?
This seminar is tailored to help you:
Harness Artificial Intelligence to save time and boost productivity
Master Document Creation and Business Writing for clear, professional communication
Excel in Task Management through effective prioritization and organization
Develop Emotional Intelligence skills, including assertiveness and conflict management

Training Approach
Our outcomes-based course features:
Case Studies
Group Discussions
Practical Demonstrations
Role-plays and Team Sessions
Questionnaires and Presentations

Who Should Attend
Executive Secretaries, Personal Assistants, and professionals in similar roles seeking to advance their skills.

Registration and Terms
Confirm your participation by November 18, 2025, to secure your spot — limited seats are available.
Group discounts apply.

Natalie Soiné
IPSA / Papillon Training
Phone: 062-094-2829
Email: [email protected]