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Key Steps Corporate Training

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Key Steps is a dynamic training consultancy providing quality, flexible, innovative and customised s

As competition and pressure to perform to world-class standards grows, individuals and companies are forced to find new ways to differentiate - or die. It’s time we all walk the talk of “Our Employees Are Our Greatest Assets”. It’s only through fully engaged employees and effective processes that you can create sustainable and competitive difference in this new economy. By empowering, growing and inspiring yourself and your team you can…

“be the difference that makes the difference”

Key Steps is a dynamic training consultancy providing quality, flexible, innovative and customised solutions:

Experiential Soft Skill Workshops
Professional Coaching with NLP
Tailor Made IT Solutions
Inspirational Keynote Presentations

14/10/2026

We invest in smart people. But are we protecting their cognitive capacity.

I spend a great deal of my working week with leaders and teams. And one thing I am noticing more and more is just how cognitively overloaded people have become.

People are exhausted.

Calendars are packed.

Meetings run back-to-back.

People often move from one decision to the next, one Teams call to another, with barely enough time to process what was discussed before the next conversation begins.

And yet, somewhere along the way, we have started equating this level of activity with productivity.

The problem is that our brains do not.

Do you want to know what the neuroscience is teling us?
How do we create better cognitive infrastructure around the people whose judgement we rely on?
How do we do this for ourselves so we can do our best thinking, decision-making and problem solving?

Read my article this week where share all this and explore five Key Steps to enable us to…

‘be the difference that makes the difference.’

https://keysteps.co.za/protecting-cognitive-capacity-at-work/

09/10/2026

𝗪𝗵𝗲𝗻 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗶𝘀 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗶𝘁 𝗶𝘀 𝗲𝗮𝘀𝘆 𝘁𝗼 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗵𝗼𝘄 𝗳𝗮𝗿 𝘁𝗵𝗲𝘆 𝘀𝘁𝗶𝗹𝗹 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗴𝗼.

The hesitant presentation. The conversation that could have gone better. The task that took longer than expected.

But look a little closer. Did they speak up when they would usually stay quiet? Try a different approach? Ask for feedback and use it?

Those small signs of progress deserve to be noticed. They give people evidence that their effort is making a difference and a reason to keep going.

As leaders, colleagues and parents, we can help by being specific:

'𝙄 𝙣𝙤𝙩𝙞𝙘𝙚𝙙 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪 𝙩𝙧𝙞𝙚𝙙. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙬𝙝𝙚𝙧𝙚 𝙄 𝙨𝙖𝙬 𝙥𝙧𝙤𝙜𝙧𝙚𝙨𝙨.'

Whose progress could you acknowledge this week, including your own?

Together, we really can... ‘be the difference that makes the 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆.’

07/10/2026

𝗞𝗲𝘆 𝗦𝘁𝗲𝗽𝘀 𝗡𝗶𝗻𝗲 𝗣𝗶𝗹𝗹𝗮𝗿𝘀 𝗼𝗳 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲

𝗢𝗻𝗲 𝗞𝗲𝘆 𝗦𝘁𝗲𝗽 𝗮𝘁 𝗮 𝘁𝗶𝗺𝗲

𝐒𝐞𝐥𝐟-𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬

Have you ever walked away from a conversation and wondered, “Why did I react so strongly to that?”

Perhaps the comment was small, but it touched something important: a fear of getting it wrong, a need to be heard or a feeling that your contribution was overlooked.

That moment of curiosity is a Key Step. When we pause long enough to notice what is happening inside us, we have more choice about what we say and do next.

This week, as we begin our nine pillars of Emotional Intelligence, try asking yourself one question after a difficult interaction:

𝐖𝐡𝐚𝐭 𝐰𝐚𝐬 𝐈 𝐟𝐞𝐞𝐥𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐰𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐞𝐝 𝐭𝐨 𝐦𝐞 𝐢𝐧 𝐭𝐡𝐚𝐭 𝐦𝐨𝐦𝐞𝐧𝐭?

You do not need to judge the answer. Just notice it. That is where growth begins.

Together, we really can...‘be the difference that makes the 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆.’

04/10/2026

𝗧𝗵𝗶𝗻𝗸 𝗼𝗳 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗱𝗼 𝘁𝗼𝗱𝗮𝘆 𝘁𝗵𝗮𝘁 𝗼𝗻𝗰𝗲 𝗳𝗲𝗹𝘁 𝗯𝗲𝘆𝗼𝗻𝗱 𝘆𝗼𝘂.

There was probably a first attempt. Some uncertainty. A few mistakes. And someone, perhaps yourself, who gave you permission to keep learning.

Now think of something you are holding back from.
𝙎𝙥𝙚𝙖𝙠𝙞𝙣𝙜 𝙪𝙥 𝙞𝙣 𝙖 𝙢𝙚𝙚𝙩𝙞𝙣𝙜. 𝙃𝙖𝙫𝙞𝙣𝙜 𝙖𝙣 𝙝𝙤𝙣𝙚𝙨𝙩 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣. 𝙏𝙖𝙠𝙞𝙣𝙜 𝙤𝙣 𝙖 𝙣𝙚𝙬 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙮.

What might change if you added '𝙮𝙚𝙩' to the story you are telling yourself?

This week, choose one small step that gives you a chance to practise.

Together, we really can...‘be the difference that makes the 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆.’

01/10/2026

Sometimes the achievement is simply getting into the pool.

Watching Mila at her school swimming gala recently, I felt incredibly proud. Eighteen months ago, being there would have felt almost impossible for her.

It reminded me how easily we turn “I can’t do this” into a final verdict on ourselves.

But one small word leaves the door open: yet.

As adults, we have our own versions of getting into the pool. A difficult conversation. A presentation. A boundary we need to set. A role we are unsure we are ready for.

We may still feel afraid. We can also take one manageable step.

In this week’s blog, I share three Key Steps that have helped Mila and what they can teach us about courage, confidence and growth.

https://keysteps.co.za/how-to-build-courage-one-small-step-at-a-time/

What is your version of getting into the pool?

17/09/2026

What do you do when feedback challenges the person you believe you are?

Do you become curious?

Or do you defend, explain, minimise or blame?

Our brains naturally try to protect us when feedback feels threatening. But the moment we stop protecting our identity and start exploring the truth may be the moment real growth begins.

This week, pause before responding to uncomfortable feedback and ask:

“What might be useful for me to hear here?”

You do not have to agree with everything. You simply need to remain curious enough to learn from it.

What helps you stay open when feedback is difficult to hear?

15/09/2026

Growth begins when we are willing to face what is true.

Our Key Steps to Harness the Power of Emotional Intelligence for Business programme helps delegates recognise the patterns, triggers and blind spots that may be limiting their success.

They learn to receive feedback with greater curiosity, manage defensiveness and respond with intention rather than instinct.

Fully customised and grounded in neuroscience, this programme turns self-awareness into meaningful, practical change.

Ready to help your leaders and teams grow?

Connect with us at [email protected] to discover how you can take the Key Steps to…

‘be the difference that makes the difference.’

09/09/2026

𝗞𝗲𝘆 𝗦𝘁𝗲𝗽𝘀 𝗡𝗶𝗻𝗲 𝗣𝗶𝗹𝗹𝗮𝗿𝘀 𝗼𝗳 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲

𝗢𝗻𝗲 𝗞𝗲𝘆 𝗦𝘁𝗲𝗽 𝗮𝘁 𝗮 𝘁𝗶𝗺𝗲

Sharon’s vision for Key Steps has always been to put the power of 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 into everyone’s hands and make 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗹𝗲.

Over the coming weeks, we will explore the nine pillars of emotional intelligence.

For each pillar, we will share a practical, neuroscience-based Key Step, something to reflect on, grow from and use to help rewire your brain, strengthening your ability to live and lead with greater wisdom, resilience and heart.

Together, we really can...

‘be the difference that makes the 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆.’

08/09/2026

Your capacity for growth may depend on how much truth you can face about yourself without running away from it.

Neuroscience tells us that the brain learns through prediction errors: the gap between what we expected and what actually happened.

I thought I was approachable, but my team does not experience me that way.

I thought I listened, but others experience me as dismissive.

I thought I handled pressure well, but people see a very different version of me when the pressure is on.

When feedback challenges our identity, the brain can interpret it as a threat. We defend, rationalise, minimise, distract or blame. This may bring immediate relief, but it also prevents us from learning.

No error, no update. No honest reflection, no meaningful growth.

So, how can we face uncomfortable truths and use them to grow?

Let’s explore five Key Steps to…

‘be the difference that makes the difference.’

Follow this link to my blog...
https://keysteps.co.za/self-awareness-in-leadership/

25/08/2026

Your culture is not broken. It is copying you.

Your team is constantly watching what you model, particularly when the pressure is on.

They notice whether you remain curious when challenged, take accountability when things go wrong and create space for honest conversations. They also notice defensiveness, avoidance and inconsistency.

Neuroscience helps us understand why this matters. We instinctively mirror the behaviour and emotional states of those with authority. This means that senior leaders are always shaping culture, often without saying a word.

The question is 𝗻𝗼𝘁 whether your team is copying you.

𝗧𝗵𝗲 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝗶𝘀: 𝘄𝗵𝗮𝘁 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗴𝗶𝘃𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝘁𝗼 𝗰𝗼𝗽𝘆?

Read my latest blog: Your culture isn’t broken – it’s copying you

Address

Oriel
Bedfordview
2007

Opening Hours

Monday	07:45 - 16:30
Tuesday	07:45 - 16:30
Wednesday	07:45 - 16:30
Thursday	07:45 - 16:30
Friday	07:45 - 16:30

Website

http://www.keysteps.co.za/

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