CTSafe is the H&M training provider in Asia listed in the Energy Institute website, UK to conduct this program.
The Hearts and Minds Toolkit was developed by Shell E&P, based upon 20 years of university research, and is being successfully applied in both Shell and non-Shell companies around the world. Hearts and Minds uses a range of tools and techniques to help the organisation involve all staff in managing HSE as an integral part of their business.
The Hearts and Minds Toolkit has tools suitable for managers, team leaders and workforce at all levels, that are designed to work alongside any existing HSE tools your organisation may already use
Safety culture is attracting increasing interest as it offers the possibility for delivering the next step change in improved safety performance.
According to the Swiss cheese model, HSE management systems (HSE-MS) work by building barriers (visualised as layers of cheese) between a hazard or risk (such as a flammable substance) and an undesirable event (such as an explosion). Barriers may be mechanical, but are mostly just people implementing and following systems, rules and procedures.
These barriers are not perfect and have the potential to (and will occasionally) fail. This potential is represented by holes in the 'cheese'. Usually the next barrier will catch the problem, but if all barriers fail - the holes align - an accident can happen.
Increasing the number of barriers in place can help improve safety, however it is not practical or cost effective to simply keep doing this - and the barriers are only as effective as the people that implement them. Improving safety culture can be a more effective solution to strengthening barriers.
What is safety culture?
Safety culture is an organisation’s beliefs and attitudes regarding safety, its place and importance in the organisation, and affects how safely people in the organisation behave. It is essentially ‘the way we do things around here’. Safety culture influences the environment in which people work and in which barriers operate. While hard work and a systematic approach form the necessary basis for implementing a HSE-MS, a good company safety culture that encourages people to work with rather than against the HSE-MS will allow the HSE-MS to flourish.
Measuring safety culture
Hearts and Minds uses a culture ladder to simplify and categorise safety cultures. This divides safety culture into five categories:
Generative: organisations set very high standards and attempt to exceed them. They use failure to improve, not to blame. Management knows what is really going on, because the workforce tells them. People are trying to be as informed as possible, because it prepares them for the unexpected. This state of "chronic unease" reflects a belief that despite all efforts, errors will occur and that even minor problems can quickly escalate into system-threatening failures.
Proactive: moving away from managing HSE based on what has happened in the past to preventing what might go wrong in the future. The workforce start to be involved in practice and the Line begins to take over the HSE function, while HSE personnel reduce in numbers and provide advice rather than ex*****on.
Calculative: focus on systems and numbers. Lots of data is collected and analysed, lots of audits are performed and people begin to feel they know "how it works". The effectiveness of the gathered data is not always proven though.
Reactive: safety is taken seriously, but only after things have gone wrong. Managers feel frustrated about how the workforce won’t do what they are told.
Pathological: people don’t really care about HSE and are only driven by regulatory compliance and/or not getting caught.
