01/04/2026
After 30 years in the hospitality industry across Asia and the US, I've seen firsthand how communication barriers can impact guest experiences. That's exactly why I wrote Excellence: The Art of Hospitality. It's not just an ESL textbook; it's a practical toolkit for hotel staff to build confidence and deliver world-class service.If you are a hotel GM or Training Director looking for cost-effective ways to upskill your non-native English speaking staff, I'd love to connect!You can check out the book here: https://a.co/d/0f96gYf1
Excellence: The Art of Hospitality is an ESL book teaching one the very basics of hospitality & services industry. The Service and Hospitality industry is quite fascinating , but equally challenging . Excellence: The Art of Hospitality teaches one how to interact and treat people. This book will ...
