Tortola Express

We are looking for a Customer Service Hero to join our team!

The Customer Service Hero role is responsible for assisting customers with general aeropost queries across multiple support channels (emails, phones, socials) and in person interactions. This role ensures an excellent customer experience and provides flexible support by cross-training in other functions.

Please go to this link for further details and to apply:

aeropost Careers - Application Tracking System aeropost career opportunities and application tracking system. Join our team and help us make shipping easier across Latin America.

Temporary Christmas Assistant at aeropost!

We are looking for an energetic and reliable individual to join our team this busy holiday season!

Position: Temporary Curbside/Delivery Assistant
Hours: Weekdays 10AM – 6PM (may include Saturdays)
Must be able to do full 8 hour days during this period.
Duration: Immediate start through to 31st December, 2025
Location: aeropost, Port Purcell

Requirements:
• Excellent customer service skills
• Able to lift up to 50 lbs regularly
• Driver’s license preferred (may assist with deliveries)
• Must be dependable and a team player
• BVI Belonger preferred

If you are ready to help deliver smiles this Christmas, please complete the online Employment Application Form here: https://form.jotform.com/51725010621946

Application deadline: 28th November 2025

Employment Application Form Please click the link to complete this form.

Our phone lines are still temporarily down, but we’re working to get them back up as soon as possible!!
Until then, please reach out to us at [email protected] for any assistance.

Now Hiring: Temporary Christmas Worker at aeropost!

We are looking for an energetic and reliable individual to join our team this busy holiday season!

Position: Temporary Curbside/Delivery Assistant
Hours: 9AM – 6PM (may include Saturdays)
Duration: 1st November to 31st December
Location: Aeropost

Requirements:
• Excellent customer service skills
• Able to lift up to 50 lbs regularly
• Driver’s license preferred (may assist with deliveries)
• Must be dependable and a team player
• BVI Belonger preferred

If you are ready to help deliver smiles this Christmas, please complete the online Employment Application Form here: https://form.jotform.com/51725010621946

Application deadline: 24th October 2025

Employment Application Form Please click the link to complete this form.

Duty Free on renewable Energy products is now official!

Solar panels, led lights, batteries for solar systems, Wind turbines, Parts for solar systems, inverter air conditioners, electric and hybrid cars scooters and bicycles, are all duty free for the next 5 years!

Kudos to the Government for this.

Not with us! No peak season surcharge.

We're excited to hear that government is announcing an extension to the act allowing duty free entries for renewable energies goods.

We look forward to the formalizing of this update into law to adjust those changes in our clearance process. HM. Customs will not allow these clearances until this is complete. We are hoping this will be complete by next week.

Zero Percent Customs Duty on Renewable and Energy Efficient Products | GOV.VG Minister for Communication and Works Honourable Kye M. Rymer has announced that the Cabinet of the Virgin Islands has approved zero customs duty for renewable energy and energy efficient products beginning September 1.

A lot of you have reported abut the long shipping window for Amazon packages being sent to Aeropost. The Aeropost team has been busy behind the scenes discussing with Amazon. and the issues are being resolved. Some, but not all, are now seeing Prime two day delivery on everything. Curious what you are seeing.

Smooth, simple, stress-free! 😎
Port Purcell pickups are now just a quick booking away. Visit http://tortolaexpress.com to book, check-in, and save time! ⏱️
Let’s make your pickups effortless! 🤩

The fastest packages have Prealerts and Autopay (lower is better).

This is a chart of the amount hours it takes on average for a package to go through Miami.

Pre-alerts gives Aeropost necessary package information ahead of package arrival in Miami. This enables us to calculate charges quickly on arrival avoiding needing to monitor the package to know when to upload the invoice.

Autopay is a setting that enables fast release of your package as soon as Aeropost and Government fees have been calculated.

Log on to aeropost.com to switch to autopay and make pre-alerts.

In light of the tropical storm Ernesto warning, we want to ensure the safety of our customers, staff, and community. Please note the following operational changes:
Local Operations:
Tortola operations will pause at 12 PM on Tuesday, August 13, including curbside delivery and loading of lockers.
We will attempt to receive a flight on Tuesday morning if conditions permit.
Outer island services to Virgin Gorda and Anegada will be suspended on Tuesday and Wednesday.
Customer Support:
Phone lines, email support, and package customs preparation will continue as usual, though BVI office phone lines may be affected by internet or power outages, potentially causing longer wait times.
Service Resumption:
We expect to resume services on Thursday, August 15.
Thank you for your understanding and cooperation. Stay safe.