Shenandoah University I.T. Help Desk

Move in day is next week! Use this quick cheat sheet to find the right network for every device you are bringing to campus. Avoid connection issues and get streaming the second you unpack!

🍎 Apple Setup (Aug 11 - Sep 7) ➡ Temporary network for new iML device setup only. Switch to 1SU when done!

💻 1SU ➡ Laptops, Phones & Tablets (Use your SUNet username & password to connect)

🎮 Resstream ➡ Gaming Consoles , Smart TVs and other Smart Devices (Password sent to your SU email on move in week from [email protected])

👋 SU Guest ➡ Visitors & Parents

Accidents happen. We know it. You know it. No judgment here.

Your iMLearning MacBook is covered by 4 years of AppleCare+, and your iPad and Pencil are covered for one. If your devices break, bring it to the SU IT Help Desk! We’ll manage the repair and even provide a loaner laptop so you don't miss any classwork.

It’s iML tech distribution season! 💻🎉

As we kick off device distribution for our student groups, keep an eye out for a little extra surprise. If you find a winning flyer inside your new MacBook box, you’ve won an Amazon Gift Card! 🎁

Only 4 are hidden, so check your box carefully!

We cant wait to see who wins!

Who’s ready to unbox this setup?💻📱✏️

Through the iMLearning program, all full-time undergraduate students receive this ultimate academic toolkit: a brand-new 13" M5 MacBook Air, 11" A16 iPad, and USB-C Apple Pencil.

If students are enrolled full-time for eight semesters and pay the iMLearning fee for all eight, they keep the equipment when they leave Shenandoah!

How will you use this powerful tech to take your studies to the next level? 🎨📝

🚨 SECURITY ALERT: Scammers target students year-round by pretending to be the IT Help Desk!

Watch out for fake emails and links to online forms asking for your SUNet password or login verification codes.

Remember our #1 Rule:
🔒 The real SU IT Help Desk will NEVER email, text, or send a form asking for your password or login codes.

🚩 Red Flag: If any form asks for your credentials or verification code, DO NOT fill it out!

Got a suspicious email? Forward it straight to [email protected] so our team can help

Be honest. Did your SUNet password vanish from your brain somewhere around late May?We totally understand if it did.

Do future-you a favor and reset your SUNet password today so you are ready for fall Semester!

1️⃣ Head to the SUNet password reset portal (www.su.edu/PasswordReset).
2️⃣ Follow the prompts to reset it.
3️⃣ Memorize it (or save it in a password manager).

If you run into any issues, the Help Desk team is available and ready to help. Hit us up at [email protected] or call 540-665-5555!

Add this to your contacts right now: 540-665-5555 (Seriously, future you will thank us! 😁 ).

Swipe to meet the Wi******er Campus SU IT Help Desk team (Cheree, Yohan, Christian , and Dylan)! We (along with our student workers) are the folks behind the screens ready to save your digital life this coming semester.

Whether you need help connecting to 1SU WiFi, troubleshooting your MacBook, or getting your smart TV connected in you room we’ve got your back. Stop by and see us in Howe Hall 204 when you get to campus!

Campus is beautiful right now, but it’s definitely missing our students!

The IT Help Desk is already gearing up for the fall semester. Make sure to hit Follow so you don’t miss out on essential tech tips & tricks, and some awesome upcoming giveaways!

What tech are you most excited to bring to campus this year? Drop it in the comments! 👇

Shenandoah University offices are closed today, July 3, 2026, in observance of Independence Day.

Shenandoah University offices are closed today, June 19, 2026, in observance of Juneteenth.