Shenandoah University I.T. Help Desk

Call Directions Website Contact the school

Shenandoah University I.T. Help Desk Technology Help Desk for Shenandoah University Students, Faculty & Staff. Questions? reach us at [email protected]


www.su.edu/HelpDesk

📲 Important Security Update: SMS & Phone Call Verification is Ending!Don't get locked out of Canvas, SU email, or campus...
10/07/2026

📲 Important Security Update: SMS & Phone Call Verification is Ending!

Don't get locked out of Canvas, SU email, or campus portals! SMS text and phone call verification for your SUNet account will end soon. Make the switch to the Microsoft Authenticator app now to keep your account secure and seamless.

⏰ Deadline: Set up Microsoft Authenticator by January 8, 2027 (SMS & phone-call verification officially ends Feb. 1, 2027).

💡 Already using the app? Take 30 seconds to double-check that it’s connected to a device you still actively use!

Need help or don't have a compatible device? Stop by and see us at Howe Hall or reach out to the Help Desk

🔒 October is Cybersecurity Awareness Month, Hornets!Your digital safety is just as important as your midterm prep! All m...
10/05/2026

🔒 October is Cybersecurity Awareness Month, Hornets!

Your digital safety is just as important as your midterm prep! All month long, we will be sharing quick, simple tips to help keep your SUNet accounts, personal data, and iML devices safe and secure.

Need help securing your accounts or setting up MFA? Stop by and see us!

🏢 Howe Hall (H204) 8:00 - 6:00
📞 540-665-5555
📧 [email protected]

Little Finder Guy has been found and returned to his home 🎉Congrats to Carter and Zoey for finding him and winning the M...
09/30/2026

Little Finder Guy has been found and returned to his home 🎉

Congrats to Carter and Zoey for finding him and winning the Manolete's Cocina Gourmet gift card !

He was hiding in the bushes next to the the Smith Shenandoah University Libraries

Thanks to everyone for playing

🕵️‍♂️ THE LITTLE FINDER GUY HAS BEEN HIDDEN! 🔍Our little Finder Guy is officially out on campus! Will you be the one to ...
09/30/2026

🕵️‍♂️ THE LITTLE FINDER GUY HAS BEEN HIDDEN! 🔍

Our little Finder Guy is officially out on campus! Will you be the one to track him down?

📜 THE RULES:
🌳 Outdoors Only: He is NOT hidden inside any building.
👀 Accessible: He is hidden at eye level or lower—no dangerous climbing required!

💡 Stay Tuned: If he isn't found, additional hints will be added in our story throughout the day.

🎁 THE PRIZE:
The first person to find the token and bring him back to the IT Help Desk in Howe Hall (H204) wins a $20 Manolete's Gift Card! 🌮✨

Swipe to reveal your first clue!

Keep your eyes open across campus... our IT Finder Guy is getting ready to go into hiding for a Scavenger Hunt! 🔍🎁He goe...
09/25/2026

Keep your eyes open across campus... our IT Finder Guy is getting ready to go into hiding for a Scavenger Hunt! 🔍🎁

He goes into hiding on September 30th Prizes, details, rules will be given then as well. Make sure you're following our page and stories.

Where do you think he'll be hiding ? Drop your guesses below! 👇

💳Congrats to our iML Device Gift Card Winner #2: Jean 🎉There is still 1 more gift cards out there we cant wait to see w...
09/23/2026

💳Congrats to our iML Device Gift Card Winner #2: Jean 🎉

There is still 1 more gift cards out there we cant wait to see who else wins

📓 Level up your note-taking & exam prep with Google NotebookLM!Your SU email unlocks access to NotebookLM, an AI-powered...
09/21/2026

📓 Level up your note-taking & exam prep with Google NotebookLM!

Your SU email unlocks access to NotebookLM, an AI-powered study tool designed to work directly with your own course materials.

Here is how to use it for your classes:

Upload Your Content: Drop in your syllabus, lecture slides, research PDFs, and class notes.

100% Private & Secure: When you sign in with your official SU email account, your uploaded class files and data remain completely private to you 🔒.

Generate Instant Study Aids: Ask questions based strictly on your readings, create customized study guides, build flashcards, or generate a podcast-style Audio Overview to review notes on the go!

Work smarter, not harder this semester, Hornets! 🐝✨

✨ Keep your iML tech fresh & clean! 🧼💻📱Taking care of your MacBook Air and iPad is key to keeping them running smoothly ...
09/18/2026

✨ Keep your iML tech fresh & clean! 🧼💻📱

Taking care of your MacBook Air and iPad is key to keeping them running smoothly all semester. Here is the safest way to clean your screens and devices without causing damage:

✅ THE RIGHT WAY:

Use a Microfiber Cloth: Soft, lint-free cloths are your best friend.

Lightly Dampen Cloth: A tiny bit of water works great for daily dust and fingerprints. For stubborn smudges, use a 70% isopropyl alcohol wipe.

Spray the Cloth, Not the Tech: Always apply liquid to your cloth first, never spray directly onto your screen or keyboard!

❌ WHAT TO AVOID:

No Paper Towels: Tissues and paper towels can leave micro-scratches on display coatings.

No Harsh Chemicals: Skip bleach, Windex, acetone, and household cleaning sprays! They strip the protective screen coatings.

No Moisture in Ports: Keep liquids far away from charging ports and openings.

Got questions or need hands-on tech help? Stop by the IT Help Desk!

09/16/2026

📂 Wait, did you know your iPad can multitask? Work smarter with this quick cheat sheet!

Stop constant app-switching. Use Split View to review Canvas course material while simultaneously typing your paper in Microsoft Word, and use Slide Over to quickly reference Messages or check your email without leaving your main task.

Save this post for your next study session and unlock the power of your new iPad

✍️ Master your iPad for lectures!Did you know you can scan physical class handouts directly into your iPad? Use the buil...
09/14/2026

✍️ Master your iPad for lectures!

Did you know you can scan physical class handouts directly into your iPad? Use the built-in Files or Apple Notes app to scan paper documents into PDFs, then annotate them using your Apple Pencil.

No more lost paper syllabi or loose printouts!

Address

1460 University Drive, Howe Hall Office H204
Winchester, VA
22601

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

(540) 665-5555

Website

Alerts

Be the first to know and let us send you an email when Shenandoah University I.T. Help Desk posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The School

Send a message to Shenandoah University I.T. Help Desk:

Shortcuts

Share

Category