02/20/2022
Responsibilities: What will you do
● It’s your mission to begin each day, knowing that you are part of an awesome team where hard work, teamwork and dedication are key ingredients
● Through providing EPIC customer service for aspiring and licensed professionals, you have the power to create customers for life; and you are adept at identifying customer needs to present, sell, and upsell courses to maximize and exceed customer satisfaction
● You go above and beyond with your knowledge to assist our students with the required brand product and service information they need.
● You are adept at problem-solving and answering questions they have not yet asked.
● Is easy for you to navigate websites, communicating via text, switching between multiple web-based programs, and doing basic troubleshooting is no problem for you.
● Developing rapport with customers comes naturally to you over the phone or via email, as is your ability to control the conversation and customer interaction.
Skills and Requirements:
● A natural willingness to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
● Effective research skills including the ability to analyze information from company databases, documents, and guidelines to make determinations and advise customers accurately.
● Enthusiastic, energetic, dependable, and highly motivated with a professional and friendly attitude.
● Good critical thinking and problem solver
● Team player and a hard worker with a commitment to team success and meeting performance metrics and expectations
● Excellent interpersonal, written, and verbal communication skills.
Education and Experience:
● High school diploma or equivalent
● Proficiency in Microsoft Office (Word and Outlook)
● GSuite experience preferred but not required
● Computer-based office work experience preferred
● Customer Service experience preferred, or if you have what it takes to create customers for life we will help you learn!
