03/31/2021
How do emotional intelligence and agility show up in the workplace?
Meet Alicia-
8:45 am
Alicia stops by the marketing team on her way to get coffee. She chats with several folks about their projects, shares a laugh, and invites one to lunch to pick her brain, bolstering several relationships.
10:00 am
One of her teammates is discouraged as he’s preparing an acquisition proposal. She takes him aside, listens intently to the factors he’s weighing, paraphrases his concerns, validates his thought process, and raises questions for him to consider. He feels better and digs in again.
2:00 pm
Her least favorite colleague stops by to ask for a big batch of data while Alicia’s immersed in writing an urgent report. “I’ll wait,” the colleague says. Alicia resists the urge to roll her eyes, smiles, and promises to deliver the numbers the next morning. Her cubicle neighbor admires her composure.
3:00 pm
A client calls, full of enthusiasm for a new idea he wants incorporated into the plan Alicia is creating. Alicia listens and acknowledges his passion but then gently points out the ways the new idea would delay the plan. “Okay,” the client concedes with a laugh. “Thanks for protecting me from myself.”
3:30 pm
Alicia presents a new, more efficient process to her immediate team. As she feared, they don’t want to change how they do things. She reminds them of the problems caused by the current process, making a convincing case for change. Reluctantly, they admit she’s right.
These are just a few examples of how the combination of emotional intelligence and agility can be used for optimum success within the workplace.
Can you relate to any of these experiences?
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