National Academy of Certified Care Managers - NACCM

What sets a Certified Care Manager apart?

The Care Manager Certified (CMC) credential demonstrates expertise, professionalism, and a commitment to excellence in care management.

Join NACCM on July 31 to learn how certification can enhance your credibility, open new opportunities, and help you advance your career.

📅 July 31, 2026
⏰ 12 PM ET | 11 AM CT | 10 AM MT | 9 AM PT

Register today and discover why certification is considered the gold standard in care management.
https://us06web.zoom.us/meeting/register/PoQyB-YaTG60EhWA5-p1Sg #/registration

CMC Spotlight on
Nora Johnson, MA, CMC
St. Louis, MO

Nora Johnson, MA, CMC, is a Client Care Manager based in St. Louis, Missouri. With a Master’s degree in Gerontology and a passion for supporting older adults and their families, Nora specializes in aging and home care services. She is an Advanced Professional member of the Aging Life Care Association.

Nora’s path into care management was deeply personal. Growing up close to her grandparents, she witnessed firsthand the challenges her family faced as her grandmother lived with Alzheimer’s disease. Navigating the healthcare system, coordinating care, and making complex decisions left a lasting impression.

Earning her Care Manager Certified (CMC) credential was a natural extension of her commitment to the field. Nora values the CMC as a meaningful professional designation that reflects both her academic background and hands-on experience. She appreciates the ongoing continuing education opportunities, which allow her to stay current and continually enhance the quality of care she provides. The credential not only sets her apart professionally but also reinforces her confidence and credibility as a trusted expert in aging.

One of the most impactful lessons Nora has learned in her work is the importance of listening. She recognizes that families often come to care managers feeling overwhelmed and uncertain. By taking the time to truly hear their concerns and understand their goals, she helps create thoughtful, personalized care plans that support both the older adult and the entire family. Her approach emphasizes slowing down, prioritizing what matters most, and moving forward step by step.

💬 “Often, the most impactful thing we can do is help families slow down, prioritize what matters most, and move forward one step at a time.”

CMC Spotlight on Karen Crock, CMC
Byesville, OH

Karen serves as a Transition Coordinator in Senior Services at National Church Residences, based in Byesville, Ohio. She brings more than two decades of experience across home health, mental health group homes, and long-term care settings.

Karen’s journey into aging services began at a young age, inspired by helping care for her step-grandmother who lived with Alzheimer’s. That early experience sparked a passion that has shaped her entire career. Years later, when her own grandmother needed care at age 85, Karen stepped in to coordinate and manage her needs.

Earning the Certified Care Manager (CMC) designation represents a meaningful milestone in Karen’s journey. “This credential validates the work I’ve done throughout my career,” she shares. “For me, this is more than a job, it’s a mission. The CMC reassures those I serve that they are in capable and compassionate hands.”

Karen views care management as a calling, one centered on serving others. “The reward is in making life better for others during their time of need.”

In addition to her current role, Karen is also a certified Life Coach and Funeral Celebrant, having officiated services that support families through end-of-life transitions, further reflecting her holistic approach to care across the lifespan.

📚 NACCM Media Club: The Fragile Years — Next Week!

Join us for a practical, real-world conversation with Amy Cameron O’Rourke, author of The Fragile Years, as she explores how families can navigate aging with clarity, confidence, and compassion, especially when systems feel overwhelming and the path forward is unclear.

You’ll gain insight into:
• Navigating fragmented healthcare systems
• Staying ahead of crisis moments
• Using care management to support families with clarity and peace of mind

Whether you’ve read the book or not, this interactive session goes beyond the pages with expert insight, audience dialogue, and practical takeaways you can use right away.

🗓 May 11, 2026
⏰ 4:00 PM ET | 3:00 PM CT | 2:00 PM MT | 1:00 PM PT
🎓 1.5 CE Contact Hours (NACCM approved)
🎤 Moderated by C. Byron Cordes, NACCM Board President
💻 Fees: $39 for CMCs (use code CMC20), $59 for non-CMCs

Amy Cameron O’Rourke, author of The Fragile Years, is also a former President of the Aging Life Care Association and co-host of Aging Untold, bringing deep field expertise and real-world perspective to this conversation.

🔗 naccm.net/naccm-media-club-the-fragile-years/

CMCs Spotted at Aging Life Care Conference in Austin, TX

We were so excited to see so many NACCM Certified Care Managers (CMCs) at the Aging Life Care Association Conference this April!

Your dedication, expertise, and commitment to excellence continue to elevate the profession and the individuals and families you serve. It’s always inspiring to connect with professionals who are leading the way.

Here’s to continued growth, collaboration, and impact in the field of care management! 💙

The CMC credential sets care managers apart, demonstrating expertise and trustworthiness to clients, families, and colleagues.

Learn more: https://naccm.net

The CMC credential isn’t just a title—it’s proof of expertise, professionalism, and leadership in care management. It helps professionals stand out, build credibility with families, and deliver the highest level of service.

Learn more: https://naccm.net

📚 NACCM Media Club: The Fragile Years — Registration Now Open!

Join us for a practical conversation with Amy Cameron O’Rourke, author of The Fragile Years, on navigating the challenges of aging with clarity, confidence, and compassion—especially when families are suddenly faced with complex systems and left asking, “How are you supposed to figure this out?”

You’ll gain insight into:
• Navigating fragmented healthcare systems
• Staying ahead of crisis moments
• Using care management to support families with clarity and peace of mind

Whether you’ve read the book or not, this interactive session will go beyond the pages with real-world discussion, expert insight, and audience dialogue.

🗓 May 11, 2026
⏰ 4:00 PM ET | 3:00 PM CT | 2:00 PM MT | 1:00 PM PT
🎓 1.5 CE Contact Hours (NACCM approved)
🎤 Moderated by C. Byron Cordes, NACCM Board President
💻 Fees: $39 for CMCs (use code CMC20), $59 for non-CMCs

Read along or just show up — either way, you’ll walk away with valuable tools and perspective.
naccm.net/naccm-media-club-the-fragile-years/

The Certified Care Manager (CMC) credential helps demonstrate your expertise and reinforces the trust families and professionals place in your work.

Learn more: https://naccm.net