09/16/2026
CMC Spotlight on Erika Austin, CMC, MBA-HCM, LPN, CDP
Cheshire & Greater New Haven, CT
Erika is a Connecticut-based healthcare professional and the Founder of AgingCare Ally, LLC, an Aging Life Care™ consulting and advocacy practice. Based in Cheshire, she serves older adults and families throughout Greater New Haven and surrounding communities. She is also an Advanced Professional member of the Aging Life Care Association®.
With nearly three decades of healthcare experience and a personal background as an adult-child care partner, Erika understands how overwhelming it can be for families to navigate complex healthcare needs, care transitions, multiple providers, and difficult decisions.
“Care management gave me a way to bring clinical knowledge, system navigation, advocacy, and compassion together. Earning the CMC was a deliberate next step, a way to demonstrate that the work I do is grounded not only in experience, but in rigorous professional standards, ethics, and accountability.”
For Erika, the CMC credential is an important marker of competence and commitment to ethical care management.
“The CMC gives clients, families, and professional referral partners an important, independent marker of competence and commitment to ethical care management. It strengthens the credibility of my practice and helps distinguish my work in a field where professional titles and backgrounds can vary widely.”
Her philosophy is grounded in keeping older adults at the center of their care:
“Older adults deserve to remain seen, heard, and central to every decision about their care. My role is to bring steadiness to the moments that feel overwhelming, connecting the clinical picture, the healthcare system, and the person at the center of it all.”
