NSU Information Technology Service Desk

NSU students,

Recently, NSU ITS discovered an issue with our password manager service. The issue occurs when our single sign-on (SSO), QuickLaunch, attempts to authenticate user accounts and results in the following error message: “Looks like you are not a First Time User. Please use the Forgot Password option or contact the Helpdesk/Administrator for further assistance.”

If you are receiving this error message and you are a new student, please refer to the following link to create your password and set up your Account Recovery Settings and Multi-Factor Authentication (MFA): https://password.quicklaunch.io/api/open/showOpenChangePassword?tenantDomain=nsuok.edu&firstTimeUser=true&returnUrl=https:%2F%2Fsso-nsuok.quicklaunch.io

You may also refer to the following Knowledge Base Article for detailed instructions regarding this process: https://nsuok.teamdynamix.com/TDClient/2026/Portal/KB/ArticleDet?ID=152697

If you are receiving this error message and you are a returning student, and you have already reset your password and set up your Account Recovery Settings and Multi-Factor Authentication (MFA), please refer to the following link to only reset your password: https://password.quicklaunch.io/api/open/showOpenChangePassword?tenantDomain=nsuok.edu&f[…]User=false&returnUrl=https:%2F%2Fsso-nsuok.quicklaunch.io

If you experience any issues with either of the links provided above, please enter a ticket with us by emailing [email protected]. Please clarify whether you are a new or returning student, which link you are experiencing an issue with, and provide a detailed description of the issue you are experiencing.

Please provide a screenshot of any error messages you are receiving, if any.

Additionally, please provide your Banner ID, Date of Birth (MM/DD/YYYY), and middle name. We cannot assist any user with their account without first verifying their identity.

Please let us know if you have any questions.

- Service Desk Management

NORTHEASTERN STATE UNIVERSITY ON-CAMPUS JOB OPPORTUNITY FOR STUDENTS!!!

Students,

Are you looking for valuable, real-world experience and first-hand exposure to the field of Information Technology?

Are you interested in building upon and improving your resume with transferable skills that align with your major or future career?

Do you want to set yourself apart from other candidates in your field?

Well, here’s your opportunity! The NSU IT Service Desk is looking to hire Student Technical Consultants who are hardworking, eager to learn, and team players.

Pay: We are one of the highest paying on-campus jobs, starting out at $9.00 (Level 1 position), with opportunity for advancement.
We are an Institutional job, which means your earned pay is deposited directly into your bank account. Although, we do also offer Work Study upon verification that applicants have been approved for Work Study via their FAFSA status.

Hours: We require a minimum of 15 hours and allow a maximum of 29 hours worked per week.

Our hours of operation are from 8am-5pm, Monday-Friday, and we have opportunities for after-hours from 5-8pm, Monday-Friday, and 8am-8pm (in 4-hour shifts) on Saturdays and Sundays. Our after-hour shifts are referred to as "Lab Shifts" and are only covered by one student worker per shift.

Scheduling: We are very flexible with student worker schedules. We allow STCs to build their own schedule around classes, and they are able to choose the days/times, and the number of hours they work, with respect to our requirements.

On-the-job training: We do not require experience to work at the NSU IT Service Desk. All training is provided as a hands-on method of teaching the skills, knowledge, and competencies necessary to perform this job successfully.

Skills: While working as an STC you will acquire a range of soft and hard skills, including, but not limited to customer service, technical support, communication, troubleshooting, problem-solving, critical thinking, hardware/software knowledge, etc…

Working in an IT Service Desk position is a beneficial and rewarding opportunity to build a solid and relevant foundation for your future tech-related career. Don’t miss out on this opportunity!

The application for employment can be found on Handshake by searching "Institutional or Work Study - Student Technician Consultant - IT Service Desk" or by referring to the following link: https://app.joinhandshake.com/stu/jobs/9135697

Applicants may also refer to the following link to download a fillable PDF copy of our application: https://drive.google.com/file/d/1NLrLcnAsNF6KS10lmkVIotTyoowpuXre/view?usp=sharing

Your completed application can be emailed to [email protected] or you can submit it in person at the Service Desk, located on the first floor of the Webb Building.

Please feel free to contact Service Desk Management (918-444-5679) with any questions.

We look forward to working with you!

Service Desk Management

Fillable PDF - NSU IT Service Desk Application (updated 7-16-24).pdf

Hello Riverhawks!

This is the official page for the Northeastern State University Information Technology Service Desk.

We are located on the first floor of the W. Roger Webb Educational Technology Building (Webb Building), just to the left of the main entrance lobby, room number 104. Our hours of operation are 8am-5pm, Monday-Friday, and 8am-8pm on Saturdays and Sundays. We can be reached by email at [email protected] or by phone at 918-444-5678. You can enter a ticket with us by navigating to the ITS Client Portal: https://its.nsuok.edu/

The NSU IT Service Desk is an extension of the IT Client Services department. We are led by a Service Desk Manager (full-time employee) and are comprised of 3 crews of Student Technical Consultants/Office Assistants (student workers): the Office Assistants, the Network Access Crew, and the General Crew. We are responsible for operating the main campus line (918-444-5511) and our service phones (918-444-5678), where we take calls from students, faculty, and staff regarding technical issues, questions, and requests. We address ticket requests through our ticketing system, TeamDynamix, and we action tickets all across campus in classrooms, labs, campus buildings, and even residential halls!

Our Client Portal consists of a Service Catalog (Services) that can be utilized by students, faculty, and staff to request one of the many services we offer, by category. Also within our Client Portal is a Knowledge Base of informative and educational articles that detail university and departmental policies, easy-to-follow instructions and troubleshooting steps, and common issues and their resolutions. Try exploring the Service Catalog and our Knowledge Base articles on your own to familiarize yourself with these services!

The NSU IT Service Desk is always looking for student workers to join our team! If you are interested in working with us, please visit https://nsuok.joinhandshake.com/stu and search for our available positions: Institutional or Work Study - Student Technician Consultant - IT Service Desk and Institutional or Work Study - Student Office Assistant - IT Service Desk.
You can also apply in person at the Service Desk, you can email our Service Desk Management Team ([email protected]) or call the Level 3 phone (918-444-5679) to request an application, or use the following link to access our fillable PDF: https://drive.google.com/file/d/1NLrLcnAsNF6KS10lmkVIotTyoowpuXre/view?usp=sharing
Please feel free to contact us with any questions you may have regarding our application or either of our student worker positions!

Thank you for taking the time to get to know a little bit about us! We look forward to working with you. Please let us know if you have any questions regarding our services or what we can do for you.

NSU IT Service Desk
[email protected]
918-444-5678

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