08/14/2026
As a small business, reviews truly mean the world to us. ❤️
We’re incredibly grateful for the many customers who have taken the time to share their positive experiences. At the same time, we know that one negative experience can carry a lot of weight for a small, locally owned business.
That’s why we ask one simple thing: If you ever have an issue with your purchase or service, please give us the opportunity to help before assuming we won’t.
We’re human. Mistakes can happen. And because we sell refurbished appliances, a machine can pass every test in our shop and still develop an unexpected issue after it goes home. That’s exactly why every appliance we sell has the option of a warranty. We never want a customer to feel stuck with something that doesn’t work, and we will always do what we reasonably can to make things right.
We’ve also found that many frustrations come from misunderstandings about our policies. We work hard to be transparent about those policies before a purchase is made. They’re posted throughout our store and available on our website so customers have the information they need before buying.
We can provide the information, explain our policies, and stand behind the warranties we offer; but we also ask our customers to take a moment to understand those policies.
We’re not perfect, and we’ll never pretend to be. What we can promise is that we care about our customers, we care about our reputation, and when there’s a legitimate problem, we want the chance to make it right.
Thank you to everyone who continues to shop small, leave kind reviews, recommend us, and give us the opportunity to serve our community. Your support matters more than you know. 💚
