ServiceSkills Customer Service Training

ServiceSkills Customer Service Training ServiceSkills delivers proven online learning that improves the way your team communicates with customers and coworkers.

We offer you a curated collection of hundreds of online video courses that cover the spectrum of topics such as customer service, client success, workplace respect, team building, email etiquette, conflict resolution, diversity, harassment, anti-bullying, mentoring, and more.

Shopping for your first LMS can feel like walking onto a car lot with no idea what's under the hood. 🚗Cade H., a Custome...
10/06/2026

Shopping for your first LMS can feel like walking onto a car lot with no idea what's under the hood. 🚗

Cade H., a Customer Service Trainer and Administrator in construction, was in exactly that spot. What stood out to him was a platform built specifically around customer service, and a team that actually practices what it teaches.

In his words: "Our contact, Anna, was informative through the process, personal, and always easy to talk to." 💬

A customer service training company should be pretty good at customer service. We're glad Cade agrees. ⭐⭐⭐⭐⭐

Starting your own LMS search? We'll make it a lot less intimidating: https://hubs.ly/Q04yRPNw0

Training that sits on a shelf doesn't change anything. Training your team uses the next day does. ✈️Miranda F., Director...
10/01/2026

Training that sits on a shelf doesn't change anything. Training your team uses the next day does. ✈️

Miranda F., Director of Customer Experience in aviation and aerospace, put it this way: "The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately."

She also called out our support team as "responsive, knowledgeable, and always ready to assist." 🙌

Short, relevant lessons plus real people behind the platform. That's the combination that gets training off the ground.

See how ServiceSkills fits your team: https://hubs.ly/Q04yRPPj0

"This is the fourth time I've called..."Nobody in this transcript was rude. Nobody broke a rule. And the customer still ...
09/24/2026

"This is the fourth time I've called..."

Nobody in this transcript was rude. Nobody broke a rule. And the customer still ended up right back where he started. 🔁

Every rep made a move that seemed reasonable in the moment. Transfer to shipping. Connect to another department. Pass it along. But nobody documented the first two calls, nobody noticed shipping had already sent him over, and nobody took ownership of the actual problem.

To the rep, a transfer feels like progress. To the customer, it feels like a loop. 😩

The fix isn't a better script. It's a team trained to:
✅ Document every contact so the next person isn't starting from zero
✅ Own the issue through to resolution, or hand it off with full context
✅ Treat a repeat caller as a red flag, not a routine ticket

If repeat calls are piling up in your queue, it's worth asking: is your team trained to solve problems, or just to route them? 🤔

📞 The Telephone Doctor Customer Service Collection gives your team 12 focused courses, about 30 minutes each, covering phone skills, active listening, questioning techniques, and service recovery, with "right way" and "wrong way" examples your team will recognize from their own queue. See what's inside 👇 https://hubs.ly/Q04ydWdJ0

Operational skill and people leadership are two different jobs. Companies keep testing for the first and assuming it pro...
09/17/2026

Operational skill and people leadership are two different jobs. Companies keep testing for the first and assuming it produces the second.

That assumption is why a strong performer becomes a struggling supervisor. Resolving friction between two employees, re-engaging someone who has checked out, telling a person their work is slipping without wrecking the relationship: none of that is what got them promoted, and most of them are handed it with no preparation.

Monica Rothgery, who went from Taco Bell general manager to the C-suite at KFC, makes the same point from the floor. The formal leadership training she got as an Army officer did not transfer, because her restaurant employees had never been through it. What worked was treating people as individuals first.

A single workshop does not fix this. Practice does. Learn more here: https://hubs.ly/Q04wYPLd0

❓Who trains your shift leads?Most frontline managers get promoted for hitting their numbers. Then they inherit conflict ...
09/15/2026

❓Who trains your shift leads?

Most frontline managers get promoted for hitting their numbers. Then they inherit conflict between employees, someone who has checked out, and performance conversations that can damage a relationship if handled badly.

None of that was in the job they were promoted out of.

Leadership development budgets flow to executives and high-potential programs. The managers responsible for the people your customers actually talk to get skipped, and when they do get training, it covers compliance and systems rather than empathy and persuasion.

Those two skills are what an employee actually experiences as "manager quality." Nobody quits over their supervisor's operational metrics.

Learn more here: https://hubs.ly/Q04wYPwc0

Good customer service is trained. It is not a personality trait you hire for and hope holds under pressure.The Telephone...
09/09/2026

Good customer service is trained. It is not a personality trait you hire for and hope holds under pressure.

The Telephone Doctor customer service collection treats it as a skillset with parts you can name and teach. Six steps to better listening. Seven questioning situations and when each applies. Eight phrases used with good intentions that still cost you the relationship. A four-point plan for irate callers, and six steps to recovering a customer after something goes wrong.

Twelve courses, roughly 30 minutes each, suitable for office, remote, and call center staff.

Check out the full collection here: https://hubs.ly/Q04wYP9f0

When was the last time you contacted a customer without trying to sell them something?For most businesses the honest ans...
09/03/2026

When was the last time you contacted a customer without trying to sell them something?

For most businesses the honest answer is a while. That's usually where retention starts slipping, and it rarely shows up until the customer is already gone.

The fix isn't complicated or expensive. It's consistency: a real welcome, regular contact focused on their results rather than your pipeline, and paying attention when the signals change.

Seven strategies you can start this week: https://hubs.ly/Q04vtMnC0

Retention isn't a technology problem. It's a follow-up problem.A welcome message that sounds like it came from a person....
09/01/2026

Retention isn't a technology problem. It's a follow-up problem.

A welcome message that sounds like it came from a person. A check-in that isn't a pitch. Asking for feedback, then telling customers what you actually changed. A handwritten note instead of a computer-generated card.

None of that requires new software. It just requires someone doing it consistently, which is the part most businesses skip.

Don't miss these seven simple strategies you can start this week: https://hubs.ly/Q04vtPhh0

Here's the part nobody mentions about automating customer service.The easy tickets go to the bot. So every call that rea...
08/27/2026

Here's the part nobody mentions about automating customer service.

The easy tickets go to the bot. So every call that reaches a human is now, by definition, a hard one. Complex problems, repeat issues, and customers who already tried getting help from a chatbot and failed.

Your team's job got harder while the headcount conversation went the other way. Empathy, active listening, de-escalation, adaptive judgment, and trust-building aren't soft extras in that environment. They're the whole job now.

Check out these 5 customer service skills AI still can't replace:
https://hubs.ly/Q04vtS400

🤔 Here's a question worth asking before you book your next on-site training day:What does it actually cost to pull your ...
08/20/2026

🤔 Here's a question worth asking before you book your next on-site training day:
What does it actually cost to pull your entire team off the floor for eight hours?

The invoice shows trainer fees and travel. It doesn't show the unanswered calls, the coverage scramble, the overtime, or the service levels that dip while everyone is in a conference room.

And it doesn't show what happens next quarter, when the people you hire after the workshop get an onboarding packet instead. 😬

Virtual eLearning solves both problems at once. Lessons run three to five minutes, so employees complete them between calls. And every new hire gets the same curriculum from day one, with no scheduling and no repeat invoice. 💪

We laid out the full comparison on the blog: https://hubs.ly/Q04tsS2s0

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