09/25/2016
APOLOGIES to all our lovely customers from the owners!
Hello everyone,
As most of you should know, since the birth of my second daughter in July 2016, I have not been able to personally spend any time at Gymboree. Also, because of that reason, and other personal reasons, and the fact that I don't want our customers to suffer a bad experience, we decided to shut down this store, since we could not find any buyer on time.
It has been brought to my attention, between yesterday and today, how one newly hired temp front desk receptionist at our store has been misbehaving with some of you, closing open gym earlier than scheduled time, etc. I would like to PERSONALLY APOLOGIZE for any such behavior from my staff and request you to message me if you had such experience and I will be willing to work with you, to whatever little I can offer. Also, FYI - we have FIRED the staff responsible for these actions and I am confident that the rest of our staff, who has been with us for over 2 years, will continue to provide you with the same positive experience, that you have experienced in the last 2 years.
Me and the rest of our staff loves every single one of our customers and we are very thankful to each one of you for the lovely experience that we had in the last couple of years. Shutting down the store was a tough decision, but had to be done to avoid our customers going through this kind of bad experience.
Again, I am VERY VERY SORRY for my staff that did this.
I am also working collaboratively with management at Little Gym to see if our customers can be given some discount to join Little Gym, after our store has closed. I don't have all the details yet but I will surely post an update here as soon as we can work something out.
