12/07/2021
Utilize and gain knowledge to assist in troubleshooting and resolution for IT support issues.
This individual will be responsible for many aspects of IT support including: ·
· Desktop PC support
· Network Support
· Basic Server Support
· Active Directory assistance
· Office 365 assistance
· Help Desk Ticketing and Reporting
· Phone System Support ·
· Tier 1 and Tier 2 support ·
Qualifications
The ideal candidate would have:
· Good knowledge and familiarity with computer terms and technology
· Ability to multitask
· Maintain technical documentation of service knowledge base
· Attention to detail and follow up with internal and external customers
· Windows 7 / 10 Operating Systems
· Office 365 applications knowledge
Experience is preferred but we are willing to train the right candidate with the knowledge or education necessary to complete the skills. $19-$25/hr depending on experience.
