08/26/2026
I’ve had to hire lawyers a few times in my life.
Reluctantly, every time.
Even the nice ones were intimidating. 😂
You don’t know what anything costs.
You don’t know if your question is a stupid one.
You don’t really understand the process.
You brace yourself before making the first call.
If you run a law firm, that feeling might be your growth problem.
Because growth is really two connected problems:
Getting discovered by the right people.
And what those people feel in the first five minutes after they find you.
Most firms obsess over the first one.
SEO. Google. Ads. LinkedIn. Referrals.
Then, after spending all that money getting someone’s attention, they send a nervous stranger to a wall that essentially says:
BOOK A CONSULTATION.
Bit of a leap. 😂
Get discovered without being approachable and people find you… then quietly leave.
Be wonderfully approachable without being discovered and nobody ever finds out.
But here’s what gives me hope.
The lawyers I’ve been speaking to want exactly what the rest of us want.
To help.
To be trusted.
To do work that matters.
So what if we let prospective clients experience some of that before asking them to book anything?
Let them ask a question.
Understand the basics.
Learn what happens next.
Know what to bring.
Get a little clarity.
Feel expected rather than processed.
By the time they speak to the lawyer, they’re not calling a stranger anymore.
They’re calling the human they’ve decided might be able to help them.
That’s the kind of AI I’m interested in building.
Not machines pretending to be lawyers.
Technology that makes getting to the right human less frightening.
We’re exploring this from the lawyer’s side through 100 Law Firms. 100 Conversations.
But today I’m curious about the other side of the desk:
If you’ve ever hired a lawyer, what almost stopped you from making that first call?
Strong opinions, horror stories and pleasant surprises all welcome. 🥃