USD ITS Help Desk

Have any tech-related questions? Computer problems? Leave a comment with your full name and we will help work you through it within 3 business days.

This is the University of San Diego Information Technology Services Help Desk page. We are committed to providing the USD community with technical support and computer repair services. Aside from calling one of or student techs, or walking into our office, you can easily ask for the same help and service through our page. Follow us on Instagram, Twitter, and Snapchat:
@usditshelpdesk

Operating as usual

05/11/2022

Thank you for your patience! The MySanDiego Portal is back up and running! If you encounter any further issues, please give us a call at 619-260-7900 or email [email protected]

05/11/2022

⚠️ SERVICE INTERRUPTION ⚠️
The MySanDiego Portal is currently inaccessible. Our Enterprise Applications team is aware of the issue and currently working toward a resolution. Thank you for your patience!

03/22/2022

😄 Thanks for your patience, Toreros! Our phone system is back up and running, and we are standing by to answer your calls! 📞

619-260-7900 | [email protected]

03/22/2022

⚠️ The Help Desk is currently experiencing an issue with our phone system and we are unable to take incoming calls. We are working toward a resolution ASAP! In the meantime please email us at [email protected] if you need assistance. Thank you for your patience!

03/04/2022

🌼 Spring Break is almost here! Please note our hours for next week: Monday - Friday 8:00am - 5:00pm 🌷

01/12/2022

⚠️UPDATE⚠️The MySanDiego Portal is back up!
Please be prepared for intermittent sign-on issues as ITS investigates the root issue. For best performance, ensure you log in with your username in all lowercase letters and periodically clear your browser's cache/cookies. Thank you!

01/11/2022

⚠️ SERVICE INTERRUPTION ⚠️ The MySanDiego Portal is currently inaccessible. Our Enterprise Applications team is aware and working toward a resolution. Thank you for your patience!

01/05/2022

Thanks for your patience, Toreros! Everything should be back up and running now. Please email [email protected] or call 619-260-7900 if you run into any more problems

01/05/2022

⚠️ SERVICE INTERRUPTION ⚠️ We are experiencing a service interruption which is affecting the ability to log into certain apps such as MySanDiego, Salesforce, and more. Our Enterprise Applications team is aware and working toward a resolution. Thank you for your patience!

Timeline photos 12/22/2021

Attn Students! Are you receiving this error message when trying to add/drop a class? This should fix it: log out of the MySanDiego portal, then log back in by typing your username in all lowercase letters. If you run into issues, give us a call at 619-260-7900. Thanks!

11/23/2021

The ITS Help Desk will be open tomorrow, Weds 11/24/21, from 8am-5pm. We will be closed on Thursday and Friday in observance of Thanksgiving. We hope everyone has a safe and enjoyable holiday!

Blackboard Learn 11/04/2021

Thank you for your patience! Blackboard is now back up and running and can be accessed normally at blackboard.sandiego.edu or through the MySanDiego Portal. Please email [email protected] if you experience any further issues.

Blackboard Learn Blackboard Instructor is Blackboard's brand new mobile application that gives instructors a quick and easy way to manage courses, interact with students, and view content.

11/04/2021

SERVICE INTERRUPTION
We are aware of a current issue with Blackboard and we have notified our technical support partners who are looking into it. We do not currently have an ETA, but we will let you know as soon as there is a resolution.

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10/31/2021

Thank you for joining us for National Cyber Security Awareness Month! We hope you learned some useful tips to keep you and the rest of the USD community safe. You can access cyber security info and best practices year-round at sandiego.edu/security

10/26/2021

🔒 PASSWORD SECURITY TIPS 🔑
1. Use multifactor authentication (MFA) where possible to protect valuable data
2. Make sure you have long and unique passwords for every website
3. Change the factory default passwords on smart devices such as WiFi routers
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10/19/2021

☁️ TIPS FOR STAYING SAFE IN THE CLOUD ☁️
1. Only use approved cloud services for work (we recommend Google Drive!)
2. Never store USD data in your personal cloud
3. Only share the specific file(s) you intended and revoke access once it's no longer needed

10/12/2021

🧐 SOCIAL ENGINEERING AWARENESS TIPS 🕵️‍♀️
-Delete any request for personal info/passwords. NOBODY should ask you for your password, not even ITS.

-Limit the amount of personal information you share online

-Lock your computer when leaving it unattended.

10/11/2021

ATTENTION: If you received an email regarding being enrolled in a "Phishing Awareness Training" training program these emails ARE legit and from ITS. Please email [email protected] if you have any questions. Thank you!

10/05/2021

🎣 Phishing awareness tips: 🐟
1. Read the full email address of the sender. If the address looks suspicious, report it!

2. Hover over all URL links before clicking on them.

3. Any email with a URL or file attachment should be considered high risk.

Cyber Security Awareness - Information Technology Services - University of San Diego 10/01/2021

🎃 October is National Cyber Security Awareness Month! Throughout the month, ITS will be sharing info, tips and tricks to help you learn best practices for protecting your technology. For more information check out our website https://www.sandiego.edu/its/security-and-privacy/ncsam2021.php 🕵️‍♀️🔐

Cyber Security Awareness - Information Technology Services - University of San Diego National Cyber Security Awareness Month (NCSAM) is a collaboration between the Department of Homeland Security, the National Cyber Security Alliance, and NCSAM Champions - including USD.

09/30/2021

⚠️PLANNED MAINTENANCE⚠️Guacamole Services Maintenance window taking place tonight (9/30) from 10:00 PM to 10:30 PM PST. Users will NOT be able to login and any active sessions will be canceled. Please save your work prior to 10:00 PM tonight! 🥑

09/28/2021

⚠️PLANNED NETWORK MAINTENANCE⚠️ On Wednesday 9/29/21 from 5am-9am, ITS will be performing maintenance on the campus network. During this time, both cable TV services across campus and the WiFi in Colachi's Plaza will be unavailable. Thank you!

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Location

Telephone

Address


5998 Alcala Park # UC117/USD Torero Store
San Diego, CA
92110

Opening Hours

Monday 7am - 6pm
Tuesday 7am - 6pm
Wednesday 7am - 6pm
Thursday 7am - 6pm
Friday 7am - 5pm
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