08/25/2026
The best case acceptance strategy isn’t a script. It’s curiosity.
Many dental teams ask me for the perfect script. But scripts don’t build trust. Great questions do.
Imagine ending your clinical explanation with questions like:
• “Tell me your thoughts?”
• “How does this fit with what you were expecting?”
• “How concerned are you with what we discovered today?”
Those questions invite conversation instead of creating resistance. Patients don’t want to be talked into treatment. They want confidence that they’re making the right decision.
When your team learns to listen first and educate second, case acceptance naturally improves. That’s exactly what we coach dental teams to do every month.
— Eric Vickery
President of Coaching at All-Star Dental Academy