08/29/2026
21 years later, we remember the unprecedented disaster following Hurricane Katrina: The lives lost, the lives disrupted, and the lasting impacts upon our residents and first responders alike.
Among the many lessons learned from this tragedy was the need to have a 9-1-1 Center capable of remaining online & operational after many types of possible disasters, including major hurricanes. Since 2012, our New Orleans 9-1-1 team has answered millions of calls from our facility at 118 City Park Ave, a building & complex designed from the ground-up to withstand the unthinkable. Multiple redundant backups for power, data, emergency communications, and for the human needs of our staff, are all part of our perpetual emergency plans.
“Hope for the best, but prepare for the worst” is easy to say, but it hits a lot differently for a city that was largely destroyed in an avoidable disaster. We promise to continue to remain vigilant year-round to anything that may impact our ability to serve our City’s residents, responders, and visitors, even as we deal with the daily emergencies & personal disasters behind each 9-1-1 call.
