10/29/2021
We Need a Full-Time Assistant to the Director of Sales & Programming
Heroic Public Speaking is searching for someone who can answer students* immediately and effectively. You pay attention in a way that looks effortless (we know it’s a lot of effort, though). You’ll contribute to student success because you ensure that the student feels heard, seen, and appreciated. You will help the students navigate through their training programs by trusting the process and staying fully engaged in the training.
*Our “students” are adults who lead companies, go to the moon, win Olympic medals, write bestselling books, fly fighter jets, and change the world, one speech at a time.
About The Kind of Person We Think is Right for This Position
You love being a support person; you know how to balance putting your head down and doing the work with feeling comfortable taking initiative to improve a process or lead a project to completion. A full inbox excites you, especially when you set a goal to get it down to zero by the end of the day (and most days, you do just that during business hours, because you can’t go to sleep imagining all of the unanswered questions). The only thing that thrills you more than responding via email is tracking details; you live for it (well, at least when it comes to work, you love tracking details. We hope you live for other things outside of the office). Your overall goal is to ensure that students receive first-class attention, and accumulate world-class experiences throughout their tenure at HPS while helping the Director of Sales and Programming achieve her objectives.
Some of Your Specific Contributions:
Serve our students’ needs by managing all questions coming in through our help desk.
Update customer records in the company database and tracking systems.
Process sales by taking credit card information and processing it in our system.
Schedule sales meetings for the Director of Sales & Programming, as well as maintain and organize her inbox and calendar as requested.
Prepare briefs on potential clients before sales conversations, ensuring that the Director has a complete understanding of who they’re speaking with and what’s important to that client.
Draft and send emails on behalf of the Director at different points in the sales process.
Create scheduling links and templates for sales calls as needed.
Maintain weekly and monthly touchpoints with alumni, affiliates, and trusted partners on behalf of the Director.
Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the company.
Maintain client and affiliate relationships for the Director via LinkedIn.
EDUCATION & QUALIFICATIONS
We don’t really care where you went to school or what level of education you’ve achieved. We care about who you are now and how you show up in the world now. We have an intelligent and sophisticated group of people working together with shared values. However, how someone did in school, where they went to school, or what they studied isn’t the first thing we consider when making our hiring decisions.
WE DO, HOWEVER, EXPECT THE FOLLOWING
Strong verbal and written communication skills; you enjoy engaging with and influencing others.
Excitement over the idea of communicating with our students on a daily basis.
Accountability and fast turnaround.
Willingness to take well-informed risks: not shy away from them.
Ability to manage multiple priorities and meet a deadline while maintaining an emphasis on detail and excellent follow through.
Desire to work in a fast-moving and agile environment. (If you’re looking for a job where everything is the same all the time and people just mark their time, then HPS is not the place for you. We’re ambitious, energetic, playful, purposeful, and do the right thing—even when it’s inconvenient.)
Comfort with taking direction and responding to feedback well while also having the confidence to improve company processes.
Can collaborate and work in support of other teammates, as well as work independently and be a self-starter.
Enjoy drama on the stage or TV but aren’t interested in it on a day-to-day basis. A high degree of emotional intelligence and presence of mind is an absolute.