07/09/2026
I was quoted in the E-Commerce Times article "Poor Ad Recall Threatens Brand Discovery, Visibility in AI Era" about why so much advertising fails to stick with consumers. The piece, based on Adobe's brand recall report, found that only 17% of consumers could recall the names of the last three ads they saw after just 24 hours.
A few takeaways stood out: ads get forgotten when they're irrelevant, misleading, or intrusive rather than genuinely engaging; frequency alone doesn't build recall, message quality and consistency do; and as AI increasingly mediates discovery, brands now face the dual challenge of being forgotten by people and invisible to the AI systems people use to find them.
Here's what I told them:
"They [brands that play it safe and don't push creative boundaries] chase trends, rehash old concepts, or copy competitors without explaining why a consumer should choose their brand. If an ad is forgettable, no amount of repetition will improve its ability to generate brand recall."
"Brands need to go out of their way to set themselves apart from the competition, both in the products they offer and their promotion of them."
"Consumers have almost no attention span, so if you don't catch their attention in the first three to five seconds, they will move on. It's gotten to the point where the hook that previously engaged a consumer to watch the rest of your ad has actually become the ad itself."
https://www.ecommercetimes.com/story/poor-ad-recall-threatens-brand-discovery-visibility-in-ai-era-178626.html
Adobe research found consumers quickly forget advertising, creating new challenges for brand recall and discoverability as AI influences how people search for products and services.