WVU Information Technology

08/12/2026

The University’s migration to Zoom Phone is nearly complete, and the legacy Cisco Phone system will be retired Sept. 15. Any employee still using a Cisco or Jabber device should contact the ITS Service Desk ([email protected] or 304-293-4444) as soon as possible for assistance and guidance on next steps.

Beginning Sept. 15, the University’s Cisco phone system will no longer receive technical support, maintenance, or updates. If you have not migrated to Zoom Phone, contact the ITS Service Desk as soon as possible for assistance and guidance on your next steps.

06/29/2026

WVU supervisors and staff who handle HR-related tasks should join us tomorrow at noon for the latest edition of our Workday in Action series. This month's session will provide a demonstration of job profiles, positions and how to view organizational charts.

Join the WVU Modernization Program team from noon to 1 p.m. Tuesday, June 30, for an overview of Human Capital Management capabilities in Workday, including a demonstration of how to explore job profiles and positions.

06/24/2026

Mountaineer Card related services, including Mountie Bounty transactions, will be briefly unavailable July 1 for important security updates.

Mountaineer Card-related services, including the MyMountaineerCard website and Mountie Bounty transactions, will be unavailable from 5 to 7 a.m. July 1 for important security updates.

06/22/2026

The IT Purchase Request system now features instant, visual status updates of all required reviews, saving customers time and providing increased transparency into the progress of their requests.

The visual tracker saves time for customers who no longer need to inquire about the status of their pending request.

06/19/2026

It's summertime, and whether you’re heading out on vacation or a quick weekend getaway, staying connected is part of modern travel. But being on the go also increases your cybersecurity risks. We're sharing tips and smart habits that can go a long way in keeping your personal information safe before, during and after any trips.

Information Technology Services is sharing tips and a few smart habits that can go a long way in keeping your personal information safe before, during and after your trip.

06/17/2026

MAP, Applaud and related services will be unavailable for an extended period this weekend for important security updates. Direct questions to the ITS Service Desk at 304-293-4444.

MAP, Applaud and related services such as Web Clock, Leave Request and MyReports will be unavailable from 12:30 a.m. Saturday (June 20) to 12:30 a.m. Sunday (June 21) for important security updates that require more time than our normal maintenance window allows.

06/14/2026

If you get an error message during login, it might be because of system updates completed this morning. Try clearing your web browser history, closing your web browser and relaunching it. Rebooting your device will also clear cached pages. If you still have problems after taking these steps, please call the ITS Service Desk at 304-293-4444.

06/10/2026

Next week, another group of Mountaineers will move from the old Cisco phone system to the new Zoom Phone system. The old system will be disconnected at the end of the summer.

The two-year project to move the University's phone service from outdated Cisco hardware to Zoom Phone is now in the final three months. The University’s Cisco Phone service will be disconnected by the end of summer.

06/08/2026

Faculty, staff and students on all campuses may be unable to log into many important services requiring WVU Login credentials from 4-11 a.m. Sunday, June 14, during quarterly security patching to the single sign-on system.

Faculty, staff and students on all campuses may be unable to log into many important services requiring WVU Login credentials from 4-11 a.m. Sunday (June 14) during quarterly security patching to the single sign-on system.

06/04/2026

By the end of the summer, all University phone lines will transition to Zoom Phone. This change will save WVU more than $1M in deferred maintenance. Learn more about the new service in the IT Help Center.