03/24/2018
Top 10 Things Independent Adjusters Should Know About
Rope & Harness Certification Training
1. No company wants their employees to get injured: Injuries and even fatalities are common and very costly (on many levels) to the Property Claims Industry. So costly in fact that many Insurance Carriers now believe that two-story and steep (7/12+) roof inspections are no longer a good risk for the majority of their staff Adjusters. Many Ins. Carriers today have decided to outsource the risk of two-story / steep roof inspection to either Ladder Assist or their Independent Partners.
2. There are approximately 6-8 different “Rope & Harness” style training programs available to Independent Property Claims Adjusters: AITech, Pilot, Eberl, EA Renfroe and Reality Rope Access make up five of the R&H providers available to IAs. All of these programs have value however, some deliver far more than others. HINT: Taking one of these classes does not make anyone a good critic on how these classes measure up to one another, much in the same way that someone who takes their first airline trip to Haiti or Hawaii or Cuba or Cabo San Lucas is a reliable source of information on choosing an ideal vacation destination.
3. Rope & Harness Training is NOT for everyone: DON’T let anyone lead you to believe that R&H specific roof inspection is for EVERYONE! Truth be told, only 10 – 15% of all IAs are truly predisposed for this type of work (i.e. perfect height to weight proportions, extremely comfortable at heights, deep capacity for understanding mechanics…), and another 20 – 25% (with the right approach) are capable of refining learned skills to the point of effectiveness. The majority of IAs are NOT what would be considered a “Good Risk” for reducing the frequency of height related injuries.
4. All R&H training classes take place over the course of One or Two Days: In all honesty, the ideal R&H training program would require around 40 hours to complete however, at this time the current market simply won’t allow it. Given the right setting, sixteen hours is barely enough time to build a very basic understanding of Knots, Harness Application, Anchor Selection (structural, weight based, & load shared), Anchor Deviation, Ascender Use, Descender Use, Fall Arrester Use, Ladder Safety, Tag Lines, Slope to Slope Transfer, Personal Protective Gear, Equipment Inspection, Ridge & Rope Protection, Static Belay Set-up / Double Anchor Systems, Pivot Lines / Single Anchor Systems, Self-Rescue and still have enough time to verify the successful transfer of information with critical skills testing. Eight hours is an extremely brief period of time to effectively prepare R&H workers for the field especially when the training program has upwards of twenty students yet only allows for just one or two climbers at a time.
5. All Rope & Harness Training Providers are compliant to federal OSHA standards yet very few meet State OSHA requirements: Essentially ALL R&H training providers are OSHA compliant at the Federal level, at least until someone is injured in which case that company would be in violation of the “General Duty” Clause (i.e. failure to provide for the safety of their employee). Under Federal OSHA Law, simple roof inspections are essentially exempt from standard Fall Protection regulation requirements. However, a growing number of State OSHA Laws require ALL employees to use either a Guardrail System, Perimeter Netting System or a Personal Fall Arrest System ANYTIME they are working more than 6 feet above ground level. HINT: If you doubt the growing importance of State OSHA compliance just ask Worley Co. about the fines they incurred during the Spring of 2015 in the state of Washington.
6. Although most people don’t realize it, there is a significant difference between “Sport Climbing” gear and “Rope Access” gear: “Sport Climbing” gear is designed around technique used by Rock Climbers who use their hands and feet to climb structure while “Rope Access” gear is designed to provide both fall protection and maximum access of a structure to climb rope and work hands-free of (i.e. w/o the need to hold onto) the equipment that secures them in place. Most R&H Training Providers (Pilot, Eberl, AITECH) rely heavily on the use of “Sport Climbing” gear which is a real problem when you consider that the manufacturer of this gear DOES NOT sanction or condone its use as such. Furthermore, “Sport Climbing” gear and technique is not compliant with OSHA 1926.5 regulation nor does it meet ANSI Z-351.8 standard for fall protection. Currently only two R&H training providers (EA Renfroe & Reality Rope Access) have adopted a full Rope Access training model. HINT: The easiest way to identify a program’s type of training is by the type of harness they employ. Rope Access requires a full body type harness with a built in “Croll” Chest Ascender and a minimum of two D-ring connectors (Central & Sternal).
7. “Certification” is a very loose term when applied to those who have successfully completed a Rope & Harness Training Program: Certification is defined as “an official document attesting to a status or level of achievement.” Most all R&H training “Certifications” provided by an IA company ONLY indicate that the Property Adjuster has achieved the ability to work for THIER company. These organizations meet few if any standards with respect to either Fall Protection or Rope Access. More comprehensive R&H training providers (i.e. the ones that provide training to individual IAs, IA Companies, Forensic Engineering Companies, Insurance Carriers, or any professional group that works on pitched roofing systems) must either comply to a worldwide accepted standard of achievement that include SPRAT, IRATA, OSHA, ANSI, EN or they will simply be forced out of the market place. HINT: If you would like to learn more about an actual comprehensive pitched roof specific Rope Access certification plan then take a few minutes to visit www.ACRABAT.org .
8. All (or at least most) Rope & Harness Instructors have extensive knowledge about the Property Claims Industry yet very few hold the title of “Competent Instructor” for either the “Fall Protection” or “Rope Access” fields of study: IAs will no doubt benefit from a R&H Instructor with a vast array of experience of using rope systems to inspect two-story / steep roofing systems however, this is far from all that is required of a good trainer. A “Competent Trainer” for anything related to either Fall Protection or Rope Access should be able to demonstrate accreditation from at least one certifying body and have obtained a minimum of forty hours of supervised experience engaging students in the training process.
9. Not all Rope & Harness Training venues are created equal: There is a vast difference between R&H training providers with respect to their investments in their training site assets. Remember folks that this unique type of training requires a hands-on experiential approach well beyond that which can be achieved in a classroom setting. Some R&H training settings are literally a pile of dirt used to climb and rappel from, others include a single pitched mock up slope, a single surface on a hydraulic jack, a flat roofing structure, a portable slope on a 20’ trailer, or a single slope on the side of somebody’s home… None of these types of settings make for an ideal or even good learning experience because they do not provide the depth of diversity required within the field they are intended to relate. Good training venues should limit their class size to no more than that which they can engage in physical activity at the same time to maximize the learning potential of the class. They should also accommodate the appropriate setting to use single and two-story ladders, incorporate tag-lines to set climbing ropes over a two-story structure, include slope to slope transfers on a variety of different pitches, provide attendees the situation to build and use Pivot Lines AND allow students to demonstrate their capacity to self-rescue… HINT: Don’t expect a whole lot out of any program that does not display pictures or videos of their training site or process.
10. Some Harness Training Providers will NOT provide you with a printable certificate following successful completion of their program: Most IA Companies WILL NOT provide you with any documentation of a completed R&H training because they do not want their attendees using the training that they provided, to go to work for another IA company.
In conclusion I would reiterate that all available R&H training programs have value but there is a tangible difference between the categories of Good, Better and Best So Choose Carefully:
A Good R&H Training Program will at very least provide an IA with a few tricks for using sport climbing gear to complete a rope assisted roof inspection.
A Better R&H Training Program will provide an IA with everything a “Good” program can AND is approved by the IA Company that person intends to work for.
The Best R&H Training Program will incorporate the very latest information, tools and technique for using Rope Access gear that comply with State OSHA requirements, provide you with a certification document AND are approved by multiple IA Companies for Two-Story / Steep specific work assignments.