09/07/2026
I can’t believe I have to write this, but it’s come to a turning point for me.
My cancellation policy.
I am very clear and transparent about my cancellation policy. It’s front facing and not hidden on my website, I reference it before you buy a class seat(s) and when i send you a confirmation it is the first paragraph in the conformation email which I beg people to read so there are no problems, misunderstandings, issues, surprises, etc.
My classes are like buying a ticket to a Uconn basketball game. You buy it, you own it. You can’t come for any reason up to two weeks before your class date which you can reschedule. After that two week time frame you give it away, sell it or eat it. Very straightforward, clear and upfront.
If for whatever reason you read my cancelation policy and you don’t agree with it, don’t think it’s fair, don’t think it applies to you, then do both of us a favor and don’t buy a seat to class.
Over the last month I have received more than my fair share of emails from people upset because they tried to cancel 2 days before class, the night before class, the morning of and I will not reschedule them for another class in the future and they turn the situation around like I am the bad guy and such a bad business person. They take no responsibility at all other than being angry at me.
I think some people think my business is a hobby and that I don’t pay rent, business insurance, taxes, clean up fees, soda costs, ingredients, social media services, platform advertising fees, etc. I can not make up seats that are not sold and all my classes sell out which I am very fortunate to be able to do. My feeling is some people think this is a High School play.
My wife and I have been married for 31 years and both love music. We have probably gone to over 300 concerts in that time frame. Most shows are great, couple horrible, couple it rained or snowed so bad we left before the show was over and a couple we just could not go because one of us was sick, we had a death in the family, etc. We did not cry or whine or act like a child because we lost the money for the tickets. What we did do was act like adults and although we were upset, we moved on with our life.
I hope this makes sense.
Thank you.