Empathica Service

07/27/2017

I have asked you for over 3 years to remove me from your website and distribution list. I have retired and are not interested any more. Michael Roseman [email protected]

05/02/2012

Consumer Reports recently had a grocery store survey among their readers and Walmart Supercenter scored toward the bottom. I rarely shop there but today, I stopped in for a few items and the only thing the checkout associate said to me was "33 cents." Do they need a dose of Empathica Service?

04/21/2012

Some sensible customer service techniques to definitely improve service...

In “11 of the Best Customer Service Stories Ever,” a recent post on the Mental Floss blog, Stacy Conradt offers case studies of companies that delivered exceptional customer service that made customers loyal for life.

03/30/2012

Can customer service empathy be boiled down to five simple questions:

How does the person I'm trying to help feel?
How would I feel if I were that person?
No matter the request or the "rules," is there something I can/should do to help?
What would I expect to be done for me if the roles were reversed?
In the end, what would make this customer satisfied or (better yet) happy, and is there any reason I can't do it or find someone who can?

Use all the complex customer management systems you want, but really great service comes down to one word

03/18/2012

At the water polo game today at Adlai Stephenson, it was interesting to see the variety of food served in the concession area. Besides chips and soda, they also had pasta, Caesar salad, and cut up vegetables (carrots, cucumbers, and broccoli). Volunteers are not just serving junk food customers, but healthy ones too. Now, that's Empathica Service!

03/16/2012

My favorite auto and home insurer scores well on J.D. Powers and Associates quality and service evaluation. I think I'm in "Good Hands" with Amica!

03/04/2012

Great site on voting for Lake County, IL, residents. You click on Voter Power and input key information and links associated with Voting appear. This includes: Where Do I Vote, Who Are My Candidates, My Districts, My Elected Officials. Very user friendly interface to learn all you need to know to help prepare you for the upcoming election which is March 20, for Lake County, Illinois.

Thanks can be made to our County Clerk, Willard Hellander and her staff.

Now, that's Empathica Service!

02/29/2012

Is it true that good service is so rare that when it's experienced, you take note?

Bad service and rude behavior are pervasive, Beverly Beckham writes. Having to cajole people who work in the hospitality business is standard fare. Which is why when a company provides excellent service, it stands out.

02/20/2012

Postal Service versus UPS, Customer Service Wins

What can we learn about customer service from the post office?

02/13/2012

Are consumers getting fed up with feeling obliged to complete surveys and comment cards? Could not positive insight and comments received at the cash register or how a consumer patronizes our store often provide the necessary feedback for retailers and companies?

Businesses might be wise to stop asking so many questions of their customers.

02/06/2012

My wife and I were not "Wowed" at Lowe's this afternoon. The plumber kept interrupting me and suggested I was a fool for wanting to "jerry rig" my shower to prevent it from leaking. If I can fix things with silicone, why hire a plumber? Is he aware of the competitive hardware market?

01/31/2012

A very pleasant experience at Duxler Tire in Libertyville a few weeks ago...

KevinSchwarm.comtires or other big purchases, he'd spend hours to ensure he’s getting the best deal. Once he made the choice, he’d arrange the tires to beKevinSchwarm.com