The Human-Machine Communication Lab

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The Human-Machine Communication Lab Welcome to the page for the Human-Machine Communication (HMC) lab. We are an academic lab d

Why do studies comparing AI vs. human communicators produce such mixed results? Our recent article led by HMC lab member...
07/06/2026

Why do studies comparing AI vs. human communicators produce such mixed results? Our recent article led by HMC lab member Bumju Jung offers one possible answer:

Participants in our experiment correctly recognized whether a social media post was attributed to an AI or a human source. Yet the label itself did not consistently shape evaluations of credibility, objectivity, bias, or accuracy. Instead, individual differences in endorsement of the machine heuristic accounted for more variation in how participants evaluated the content.

We introduce the concept of the evanishing effect to describe situations where source cues remain visible but have limited influence on evaluation. The idea is intended as a tool for scholars grappling with findings in which AI-versus-human distinctions matter less than other conceptual factors, including pre-existing beliefs, attitudes, or individual differences.

The study also produced an unexpected methodological result: participants did not reliably distinguish between accurate and inaccurate versions of the factual claims. Yet beliefs associated with the machine heuristic still helped explain how the posts were evaluated.

As AI becomes increasingly normalized in everyday communication, understanding when source cues matter—and when they fade into the background—may be just as important as documenting source effects themselves.

📖 Open access: https://stars.library.ucf.edu/hmc/vol12/iss1/7/

New Publication 📝📝📝out of the HMC Lab focused on depression self-disclosure and chatbots. Check out our new study in the...
06/30/2026

New Publication 📝📝📝out of the HMC Lab focused on depression self-disclosure and chatbots.

Check out our new study in the International Journal of Human-Computer Interaction which tested three popular assumptions in AI mental health design using a 2 × 2 × 2 experiment with 417 participants:

❓ Does chatbot empathy matter?
✅ Yes. Empathetic responses increased users' willingness to disclose depressive experiences.

❓ Do human-like names, faces, and identities matter?
❌ No. Anthropomorphic design cues did not increase disclosure, trust, satisfaction, warmth, or competence perceptions.

❓ Does matching the chatbot's gender to the user's gender matter?
❌ No. Gender matching produced no meaningful effects.
The takeaway: What the chatbot says matters more than what the chatbot looks like.

This project was led by KU Communication Studies doctoral students Xiaoxia (Jojo) Li, Wenrong Cui, and Shirley Olatunji, who developed the research through Dr. Piercy's COMS 930: Human-Machine Communication. Li and Cui are members of the Human-Machine Communication (HMC) Lab.

Congratulations to the team!

Free copies here:

This experimental study examined how a chatbot’s response style (empathetic versus informative), agent identity (generic versus anthropomorphized), and gender match (same versus different user/chat...

The HMC Lab is proud to announce our most recent doctoral candidate, Wenrong Casper Cui! Congratulations, Wenrong!
05/27/2026

The HMC Lab is proud to announce our most recent doctoral candidate, Wenrong Casper Cui! Congratulations, Wenrong!

Last night we celebrated $1.4 million in grant/fellowship applications submitted, 1,500+ participant survey responses, m...
05/01/2026

Last night we celebrated $1.4 million in grant/fellowship applications submitted, 1,500+ participant survey responses, many publications, top papers, R&Rs, and an awesome year of .

In true human form, the team forgot to take a picture. Luckily AI was glad to step in and re-create the scene…kinda…

Thanks for a great year HMC lab team!

Exciting news! Lab Manager, Wenrong Cui will present the April 28th COMS Colloquium. Don't miss it!
04/15/2026

Exciting news! Lab Manager, Wenrong Cui will present the April 28th COMS Colloquium. Don't miss it!

In the   lab we don’t set goals around acceptances. We set goals around submissions.At our first   Lab meeting of the se...
01/21/2026

In the lab we don’t set goals around acceptances. We set goals around submissions.

At our first Lab meeting of the semester, we borrowed a lesson from the card game Spades and “bid” on our scholarly output. We took an honest look at what projects were already underway, what was near completion, and what was realistically possible this term.

Then we set collective goals for submissions to conferences, fellowships, and grants. Not outcomes. Effort and follow-through.

The conversation was thoughtful, energizing, and grounded in reality. I genuinely can’t wait to see what this team puts into the world this semester.

Guess what lab just got a 3D printer? 👀Hold on while we build a bot! 🤖
11/19/2025

Guess what lab just got a 3D printer? 👀
Hold on while we build a bot! 🤖

KU News is covering HMC Lab work. In this study, which we previously posted about, we found that job applicants are not ...
10/27/2025

KU News is covering HMC Lab work. In this study, which we previously posted about, we found that job applicants are not buying the argument that "AI is unbiased." Find out more here:

Survey shows people believe AI can’t properly account for unique human qualities

The ICA Human-Machine Communication Interest Group is hosting its annual online mentoring event for students and early c...
10/23/2025

The ICA Human-Machine Communication Interest Group is hosting its annual online mentoring event for students and early career researchers!

Join Lab Director Cameron Piercy and three highly accomplished scholars as they share their tips and strategies for collaboration and networking in HMC research.

Register now: https://uark.zoom.us/meeting/register/XM6MRrdrTGmNv7EKWrLB5w

KU COMS and the HMC Lab are excited to host Dr. Chad Edwards for a colloquium on Tuesday, Oct. 28th. If you're in Lawren...
10/17/2025

KU COMS and the HMC Lab are excited to host Dr. Chad Edwards for a colloquium on Tuesday, Oct. 28th. If you're in Lawrence, please feel free to come by.

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Lawrence, KS
66045

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