Action Coach - KGP

Action Coach - KGP We guide ambitious business owners to success with expert coaching, training, and education.

08/21/2026

Strong businesses arenโ€™t built by leaders who hold on to everything. They are built by leaders who develop people, create accountability, and prepare the organization to succeed without them.

In this episode of The Dona KAPP Show, Joe Atkinson shares leadership lessons drawn from more than four decades at Wells Fargo and his work today as an executive and business coach.

Dona and Joe discuss trust, psychological safety, recognition, succession planning, talent development, business growth, and the importance of building a company that can continue beyond its owner.

Leadership isnโ€™t simply about managing today. Itโ€™s about developing the people and systems that will carry the organization into tomorrow.

๐ŸŽ™๏ธ Watch the full episode here on YouTube : https://www.youtube.com/watch?v=d67_DSOn58g

Prefer to listen? Find the show on Spotify, Apple Podcasts, and Amazon Music.

๐—ช๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚ ๐˜๐—ผ๐—น๐—ฒ๐—ฟ๐—ฎ๐˜๐—ฒ ๐—ฏ๐—ฒ๐—ฐ๐—ผ๐—บ๐—ฒ๐˜€ ๐˜๐—ต๐—ฒ ๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฟ๐—ฑ.Think about that for a minute.You may have expectations for customer service, per...
08/19/2026

๐—ช๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚ ๐˜๐—ผ๐—น๐—ฒ๐—ฟ๐—ฎ๐˜๐—ฒ ๐—ฏ๐—ฒ๐—ฐ๐—ผ๐—บ๐—ฒ๐˜€ ๐˜๐—ต๐—ฒ ๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฟ๐—ฑ.

Think about that for a minute.

You may have expectations for customer service, performance, communication, deadlines, and accountabilityโ€”but what happens when those expectations aren't met?

If nothing happens, your team gets a very different message:

๐—œ๐˜'๐˜€ ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฎ๐—น๐—น๐˜† ๐—ผ๐—ธ๐—ฎ๐˜†.

The standards in your business aren't determined by what you say is important. They're determined by what you consistently reinforce.

And that applies to the business owner, too.

Are you modeling the same accountability, communication, and follow-through you expect from your team?

This week, ask yourself:

๐—ช๐—ต๐—ฎ๐˜ ๐—ฎ๐—บ ๐—œ ๐—ฎ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ถ๐—ป ๐—บ๐˜† ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—œ ๐—ฑ๐—ผ๐—ป'๐˜ ๐—ฎ๐—ฐ๐˜๐˜‚๐—ฎ๐—น๐—น๐˜† ๐˜„๐—ฎ๐—ป๐˜ ๐˜๐—ผ ๐—ฏ๐—ฒ๐—ฐ๐—ผ๐—บ๐—ฒ ๐˜๐—ต๐—ฒ ๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฟ๐—ฑ?

Sometimes one difficult conversation today prevents a much bigger problem tomorrow.

-KGP

Better Communication. Greater Influence. Stronger Service.I had the opportunity to spend the day last week with the Jenn...
08/17/2026

Better Communication. Greater Influence. Stronger Service.

I had the opportunity to spend the day last week with the Jennie Dibala State Farm agency team for a highly interactive B.A.N.K. Fundamentals โ€“ Sales workshop.

Throughout the workshop, we explored the four B.A.N.K. personality types, how each approaches decisions differently, what they value, and how those differences affect the way we communicate.

And while B.A.N.K. has a powerful application in sales, the impact goes much further.

We worked on how understanding the person in front of you can strengthen:

โœ” Sales conversations
โœ” Influence and connection
โœ” Client service
โœ” Follow-up
โœ” Team communication
โœ” The overall client experience

One of the biggest takeaways:

Influence begins with understanding.

When you understand what matters to someone, you can communicate more effectively, serve them more intentionally, and build a stronger relationship.

Thank you to Jennie and the entire agency team for the energy, participation, questions, and willingness to put the concepts into practice.

๐—–๐˜‚๐—ฟ๐—ถ๐—ผ๐˜‚๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ผ๐˜„๐—ป ๐—•.๐—”.๐—ก.๐—ž. ๐—ฐ๐—ผ๐—ฑ๐—ฒ? https://codebreakerglobal.com/crackyourcode?code=dona.kappmeyer

And if youโ€™d like to explore what B.A.N.K. could do for your sales or leadership team, ๐—ฏ๐—ผ๐—ผ๐—ธ ๐—ฎ ๐—ฐ๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜„๐—ถ๐˜๐—ต ๐—บ๐—ฒ. https://getintoactionnow.com/book-a-call

Letโ€™s Grow, Letโ€™s Go!

08/14/2026

You can communicate clearly and still not be understood.

That is one of the leadership challenges Chris Condon, Founder & CEO of Aircon, and I explored during our conversation on The Dona KAPP Show.

As a leader, you may already see the next five or six steps.

Your team may not.

And simply repeating your message louder or more often doesnโ€™t solve the problem.

Chris shared something he continues to work on in his own leadership:

His delivery and tone are just as important as the clarity of his direction.

Some people need a face-to-face conversation.

Others need something in writing so they have time to process it.

Some need more context.

Others need you to get directly to the point.

One-size-fits-all communication rarely fits everyone.

The job of the leader isnโ€™t simply to send the message.

It is to make sure the message is received, understood and actionable.

When leaders learn their people and adapt accordingly, communication improves, engagement improves and the business becomes less dependent on the owner.

Thatโ€™s how you build stronger teams and a more scalable organization.

๐ŸŽ™๏ธ Watch the full episode on YouTube . https://www.youtube.com/watch?v=W5ccUTCOeVU&t=11s

A special thank you to Nicole Crabb with Sweet Emโ€™s for make my client's event today very special with these amazing coo...
08/12/2026

A special thank you to Nicole Crabb with Sweet Emโ€™s for make my client's event today very special with these amazing cookies! Thank you so much!!!

08/08/2026

๐ŸŽ™๏ธ Welcome to The Dona KAPP Show: Business, Life & The Ripple Effect.

After more than 75 Business Spotlight Series episodes with local business owners, Dona Kappmeyer is expanding the conversation.

The Dona KAPP Show goes beyond titles and accomplishments to explore the experiences, challenges, relationships, and decisions that shape successful people โ€” and the ripple effect they create in business and life.

Episode 1: Networking Strategies Every Business Owners Needs to Grow

Dona sits down with Michael Espinoza, Founder of Texas Business Calendars, to explore why successful networking isnโ€™t about meeting more people.

Itโ€™s about meeting the right people and building meaningful relationships.

๐ŸŽง Watch the full episode on YouTube here and be the first to subscribe to the channel:
https://youtu.be/I8fH0hW8s_4

Or listen on Spotify, Apple Podcasts, Amazon, or wherever you get your podcasts.

What is the destination for your business?This past week, I had the opportunity to share the 6 Steps to a Better Busines...
08/08/2026

What is the destination for your business?

This past week, I had the opportunity to share the 6 Steps to a Better Business with NB Elevate Networking Alliance group.

We covered several of the fundamentals, but I really wanted everyone to think about Destination Mastery โ€” beginning with the end in mind.

One thing I shared was:

If you donโ€™t know where youโ€™re going to be in the next five years, youโ€™re already there.

As business owners, we can get so focused on today that we forget to decide what we are actually building toward.

I challenged everyone to put two dates on paper:

1. The date you want to exit the day-to-day operations of your business.
2. The date you want to be completely done โ€” whether that means selling it, handing it down, transitioning ownership, or choosing another path.

Those dates matter.

Because the true wealth event often comes when you have built a business that can operate without you and has real value beyond you.

That takes planning, systems, profitability, the right people, and a clear destination.

A special thank-you to Lindsay Teer for inviting me to share with the group, Amber Gunn with Tacos Papi Grande Authentic Mexican Catering for the terrific food, and Climate Express for opening their location to host us.

Great conversations, great people, and a great reminder:

Donโ€™t just build yourself a job. Build a business that gives you choices.

๐—ช๐—ต๐˜† ๐—”๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ๐˜€ ๐—™๐—ฟ๐—ฒ๐—ฒ๐—ฑ๐—ผ๐—บWhen you hear the word ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†, what comes to mind?For many people, it's about ...
08/05/2026

๐—ช๐—ต๐˜† ๐—”๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ๐˜€ ๐—™๐—ฟ๐—ฒ๐—ฒ๐—ฑ๐—ผ๐—บ

When you hear the word ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†, what comes to mind?

For many people, it's about being watched, checked on, or corrected.

But great leaders know something different.

๐—”๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ถ๐˜€๐—ป'๐˜ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฐ๐—ผ๐—ป๐˜๐—ฟ๐—ผ๐—น. ๐—œ๐˜'๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ณ๐—ฟ๐—ฒ๐—ฒ๐—ฑ๐—ผ๐—บ.

When your team knows:
โœ” What's expected
โœ” Why it matters
โœ” What success looks like
โœ” That they own the outcome
..they stop waiting for direction and start taking ownership.

The result?

โœ… Better communication

โœ… Greater trust

โœ… Stronger teamwork

โœ… Less micromanagement

โœ… More freedom for everyoneโ€”including you.

As a leader, one of the greatest gifts you can give your team is the confidence to make decisions, solve problems, and take ownership of their work.

๐—ค๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†:
๐—ช๐—ต๐—ฒ๐—ฟ๐—ฒ ๐—ฐ๐—ผ๐˜‚๐—น๐—ฑ ๐—ด๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฟ๐—ฒ๐—ฒ๐—ฑ๐—ผ๐—บ ๐—ถ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ผ๐—ฟ ๐—ผ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ?

Share your thoughts in the commentsโ€”Iโ€™d love to hear your perspective!

If you're ready to strengthen your leadership, build a more accountable team, and create a business that runs with greater confidence and less dependence on you, let's connect.

๐Ÿ‘‰ Book a complimentary strategy call or explore our upcoming workshops, events, and coaching opportunities at ๐˜„๐˜„๐˜„.๐—š๐—ฒ๐˜๐—œ๐—ป๐˜๐—ผ๐—”๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐—ก๐—ผ๐˜„.๐—ฐ๐—ผ๐—บ

๐—Ÿ๐—ฒ๐˜'๐˜€ ๐—š๐—ฟ๐—ผ๐˜„. ๐—Ÿ๐—ฒ๐˜'๐˜€ ๐—š๐—ผ!

๐—”๐—ฟ๐—ฒ ๐—ฌ๐—ผ๐˜‚ ๐˜๐—ต๐—ฒ ๐—•๐—ผ๐˜๐˜๐—น๐—ฒ๐—ป๐—ฒ๐—ฐ๐—ธ?As business owners, we often think we're helping by handling everything ourselves.Answering every...
07/29/2026

๐—”๐—ฟ๐—ฒ ๐—ฌ๐—ผ๐˜‚ ๐˜๐—ต๐—ฒ ๐—•๐—ผ๐˜๐˜๐—น๐—ฒ๐—ป๐—ฒ๐—ฐ๐—ธ?

As business owners, we often think we're helping by handling everything ourselves.

Answering every question.

Approving every decision.

Solving every problem.

But what if that's actually slowing your business down?

One of the greatest gifts you can give your team isn't more answersโ€”it's more ownership.

When people are trusted, coached, and empowered, they grow.

And when your team grows, your business grows.

โœจ ๐—ง๐—ต๐—ถ๐˜€ ๐˜„๐—ฒ๐—ฒ๐—ธ'๐˜€ ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ:

Choose one responsibility you've been holding onto and begin teaching someone else how to own it.

Leadership isn't about doing everything.

It's about developing people who can.

๐—ค๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†:

What's one task or decision you're ready to let go of?

Share your thoughts belowโ€”I would love to hear them!

If you're ready to strengthen your leadership, build a stronger team, and create a business that doesn't rely on you for every decision, let's connect.

๐Ÿ‘‰ Book a complimentary strategy call or visit www.GetIntoActionNow.com to learn more.

Let's Grow. Let's Go!

Dona

๐—•๐˜‚๐˜€๐˜† ๐—ถ๐˜€๐—ป'๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ.Have you ever had one of those days where you never stopped moving, but by the end of it you wonde...
07/22/2026

๐—•๐˜‚๐˜€๐˜† ๐—ถ๐˜€๐—ป'๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ.

Have you ever had one of those days where you never stopped moving, but by the end of it you wondered, "๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ฅ๐˜ช๐˜ฅ ๐˜ ๐˜ข๐˜ค๐˜ต๐˜ถ๐˜ข๐˜ญ๐˜ญ๐˜บ ๐˜ข๐˜ค๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ญ๐˜ช๐˜ด๐˜ฉ?"

You're not alone.

As business owners and leaders, it's easy to get caught up responding to emails, answering questions, putting out fires, and handling the next urgent issue. Before you know it, the day is overโ€”and the important work never got done.

๐—•๐—ฒ๐—ถ๐—ป๐—ด ๐—ฏ๐˜‚๐˜€๐˜† ๐—ถ๐˜€๐—ป'๐˜ ๐˜๐—ต๐—ฒ ๐—ด๐—ผ๐—ฎ๐—น.

๐— ๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฒ๐˜€๐˜€ ๐—ถ๐˜€.

โœจ ๐—ง๐—ต๐—ถ๐˜€ ๐˜„๐—ฒ๐—ฒ๐—ธ'๐˜€ ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ:
At the end of each day, ask yourself:

โ€ข ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ฎ๐˜ฐ๐˜ท๐˜ฆ๐˜ฅ ๐˜ฎ๐˜บ ๐˜ฃ๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด ๐˜ง๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ ๐˜ต๐˜ฐ๐˜ฅ๐˜ข๐˜บ?
โ€ข ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ฅ๐˜ช๐˜ด๐˜ต๐˜ณ๐˜ข๐˜ค๐˜ต๐˜ฆ๐˜ฅ ๐˜ฎ๐˜ฆ?
โ€ข ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ค๐˜ฐ๐˜ถ๐˜ญ๐˜ฅ ๐˜ด๐˜ฐ๐˜ฎ๐˜ฆ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ฆ๐˜ญ๐˜ด๐˜ฆ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ฉ๐˜ข๐˜ฏ๐˜ฅ๐˜ญ๐˜ฆ๐˜ฅ?
โ€ข ๐˜ž๐˜ฉ๐˜ข๐˜ต'๐˜ด ๐˜ต๐˜ฉ๐˜ฆ ๐˜–๐˜•๐˜Œ ๐˜ฑ๐˜ณ๐˜ช๐˜ฐ๐˜ณ๐˜ช๐˜ต๐˜บ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฐ๐˜ฎ๐˜ฐ๐˜ณ๐˜ณ๐˜ฐ๐˜ธ?

Those four questions can change how you lead your business.

๐—ค๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†:

What's one thing you could stop doing that would free up more time for what matters most?

Share your thoughts in the commentsโ€”Iโ€™d love to hear from you!

If you're ready to strengthen your leadership, improve your team, and accelerate your business growth, let's connect.

๐Ÿ‘‰ Book a complimentary strategy call or explore our upcoming workshops, events, and coaching opportunities at www.GetIntoActionNow.com.

Let's Grow. Let's Go!

Dona

Address

226 Hunters Dawn Drive
La Vernia, TX
78121

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