10/09/2026
Avoidable utilization often begins before a claim is ever submitted.
When members are unsure what to do next, uncertainty can lead to higher-cost care decisions. One national TPA recognized the need to make trusted health education more visible within the member experience with our SmartEngage product, giving members a clearer path to reliable information.
Read the case study:
https://www.adam.com/pdf/ADAM-TPA-CaseStudy.pdf