Alorica Inc.

The future of CX depends on predicting and adapting in the moment.

CX Today asked Co-CEOs Max Schwendner and Mike Clifton how CX leaders like Alorica are moving beyond static experiences to real-time, insight-driven engagement powered by sentiment, context, and predictive action. Their perspective highlights a critical shift: instead of deploying more AI, winning brands are using it—alongside human judgment—to anticipate needs and guide customers to better outcomes.

Watch the episode: https://www.alorica.com/insights/resource/non-linear-cx-emotionally-aware-ai

We wrapped up Mental Health Awareness Month with a conversation on something many of us experience regardless of where we’re logging in from: the impact social media can have on our wellbeing in a world that always seems to be online.

Through our inclusion program, TIDE, and wellness initiatives like these, we continue building a unique culture rooted in understanding, connection, and shared experiences across our global teams.

What helps drive Alorica forward year after year? People who are willing to grow, adapt and say yes to new opportunities.

From Agent to Sr. Director, Gil Pineda’s journey is a reminder that growth can take many paths. Through curiosity, adaptability and a passion for helping others grow, Gil has built a career that continues to evolve at Alorica.

We had the honor of hearing from Tanisha Parker, Associate Director of Partner Programs at Grubhub, during the latest session of our Women’s Initiative Speaker Series. She shared her perspective on authentic leadership, stepping outside your comfort zone and showing up with intention. Tanisha, thank you for the energizing conversation and to the hundreds of Aloricans who tuned in!

This week, Co-CEOs Mike & Max, alongside President of the Americas Jose Ramirez, had the honor of visiting teams in Miami Lakes and Jamaica. The visit was all about celebration, recognition, and connecting with the incredible people behind the exceptional customer experiences we deliver every day.

Why is Alorica the CX partner of choice for more major healthcare organizations than any other provider?

It starts with industry leading performance, healthcare specific innovation, and a partnership model built to solve complex, enterprise wide challenges.

That’s why Alorica has been named a Leader in Everest Group’s 2026 Healthcare CXM PEAK Matrix®, reinforcing our position as the #1 CX provider in healthcare.

Learn more: https://lnkd.in/eKt93-tj

Customer trust starts with data protection done right.

Sean Hauver, Chief Information & Technology Officer, explains to CRM Magazine how AI is becoming one of the most powerful tools organizations have to safeguard sensitive data and reduce risk. With AI, teams can flag risky behavior in real time—before it becomes a breach. Read the full story: https://www.alorica.com/news/detail/ai-data-security

To deliver your best work, you have to feel your best, but taking care of yourself doesn’t have to mean making big changes.

Movement can help us reset physically and mentally. Even a small shift in your day can help improve your focus, energy, and mindset. Wellness isn’t just one thing; it’s how everything works together.