InterAction Training

10/14/2026

Your training budget may be spent, but your opportunity to grow isn't!

If professional development is still on your list for 2026, we have good news.

Our final Train the Trainer sessions of the year are coming up in November, and we're offering a little budget flexibility.

Train now. Pay in 2027.

Join us virtually this November and delay your payment until your 2027 training budget becomes available.

📅 Train the Trainer: Foundations | November 5–6
https://f.mtr.cool/p70432u3os

📅 Train the Trainer: Impactful Designs | November 12–13
https://f.mtr.cool/b9v7xgnkv3

No travel expenses. No waiting until next year to strengthen your skills. Just an opportunity to invest in yourself and the training you deliver.

Explore the programs and register for November! When registering, let us know you'd like to take advantage of the delayed payment option!

10/13/2026

One week to go! Is your coaching actually changing teller performance?

When the same mistakes, service issues, or performance gaps keep coming up, another reminder probably isn't enough.

Next week, Janice Branch is digging into what effective teller coaching looks like—and how managers can use both planned and in-the-moment coaching to create meaningful improvement.

📅 Coaching Tellers to Excellence
October 22 | 1:30–3:30 PM CT

If you manage, lead, or train tellers, there's still time to join us.

👉 Get the details and register: interaction-training.com/event/coaching-tellers-to-excellence102226/

10/02/2026

Is your teller team showing up—or stepping up?

When performance isn't where it needs to be, more reminders aren't always the answer. The right coaching can help tellers build confidence, strengthen accountability, improve customer interactions, and understand exactly what's expected of them.

Join Janice Branch for Coaching Tellers to Excellence and learn how to make coaching a more intentional—and effective—part of your leadership.

📅 Thursday, October 22
⏰ 1:30–3:30 PM CT

If you manage, lead, or train tellers, this one's for you.

👉 Learn more and register: interaction-training.com/event/coaching-tellers-to-excellence102226/

10/01/2026

Leadership development looks a little different around here. 🥔

We had a great time in Downtown Austin at Bank Supervisor School, where participants shared ideas, learned from one another, and even built their version of the “ideal banking leader” one Mr. Potato Head piece at a time.

It may look like fun (and it was!), but the activities got participants thinking about leadership, communication, collaboration, and the impact they have within their banks.

A big thank you to Texas Bankers Association for having us and to everyone who jumped in, shared their ideas, and made the experience such a good one.

Sometimes the best learning happens when you get out of the workbook and into the conversation!

09/21/2026

Another Branch Manager Bootcamp is in the books!

InterAction People Trainer Kristi Krayneski had a great few days working with this group of Arkansas bankers as they strengthened their leadership skills and learned alongside one another.

Congratulations to everyone who completed the program, and thank you to the Arkansas Bankers Association for having Kristi!

09/16/2026

When members finally reach a live person, what kind of experience are they having?

Great call centers don't just answer questions—they build confidence, solve problems, and strengthen relationships with every conversation.

Next week, join Janice Branch for Managing a Successful Call Center and discover practical strategies to help your team deliver consistent, high-quality service.

📅 Thursday, September 24, 2026
⏰ 1:30–3:30 PM CT

You'll walk away with tools to:
• Coach agents more effectively
• Improve consistency across your team
• Reduce call times and member frustration
• Build a culture focused on service excellence

Because the customer experience doesn't begin when the call is answered—it begins with the team you've built to answer it.

Learn More 👉 interaction-training.com/event/managing-a-successful-call-center09242026/

09/15/2026

This afternoon, InterAction CEO Vicki Kraai will present at the Pennsylvania Bankers Association’s Executive Management Conference to discuss talent management and explore how organizations can better align their people and performance with what’s ahead. A lot of great conversations in Hershey, PA this week!

09/02/2026

Want your training materials to look as good as the ideas you're teaching?

Canva makes it easier than ever to design engaging slides, visuals, and learning content—even if you’re not a designer.

Join Heather Legge for a live, hands-on workshop:

🎨 Canva for Trainers: An Impactful Designs Workshop
📅 September 24, 2026
⏰ 10:00 AM – 12:00 PM CT

You’ll learn how to:
✔ Create visually engaging training materials
✔ Build brand kits that keep everything consistent
✔ Move beyond traditional PowerPoint slides
✔ Use simple design strategies that support learning

This is a click-along session, so you’ll practice as you go.

👉 Register today: interaction-training.com/event/elevating-your-impactful-designs-canva-for-trainers092426/

08/27/2026

A successful call center is built—not by chance, but by leadership.

Every call is an opportunity to strengthen a relationship, build trust, and leave a lasting impression. The strongest call centers don't just rely on good technology—they combine well-trained people, effective processes, and intentional coaching.

Join Janice Branch for Managing a Successful Call Center, a practical webinar designed to help leaders create a high-performing call center that delivers exceptional member experiences.

📅 Thursday, September 24, 2026
⏰ 1:30–3:30 PM CT

In this session, you'll learn how to:
✔ Build consistency across your team
✔ Reduce member frustration and excessive call times
✔ Coach agents for stronger performance
✔ Create an environment that motivates and inspires

Designed for call center managers, supervisors, branch managers, trainers, and those responsible for developing call center teams.

👉 interaction-training.com/event/managing-a-successful-call-center09242026/

08/26/2026

There’s something special about watching leaders grow together.

Congratulations to the 2026 Cornerstone Leadership Program graduates! We’ve loved being part of this journey and seeing the conversations, connections and growth unfold along the way.

Thank you to Cornerstone Bank for trusting Vicki and InterAction Training to invest in your people. We can’t wait to see how these leaders continue to make an impact!

Six Cornerstone Bank employees recently completed the 2026 Cornerstone Leadership Program, facilitated by Vicki Kraai with InterAction Training. Throughout the program, participants had the opportunity to connect with colleagues, strengthen their leadership skills and continue growing within Cornerstone Bank.

Congratulations to Reid VanWesten, Jordan Anderson, Brady Sikes, Steve Ruzek, Lori Smith and Karin Newman on this achievement! We look forward to seeing how they continue to grow and lead at Cornerstone.

Pictured: Back Row (L-R): Vicki Kraai, InterAction CEO; Reid VanWesten; Jordan Anderson; Brady Sikes; Steve Ruzek; and Zac Holoch. Front Row (L-R): Lori Smith and Karin Newman.

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