Ann Boland: Boland Training and Development Group

Boland Training and Development Group, founded on the core competencies of Alignment, Mission, Service Mentality and Building Relationships, we are a professional consulting company specializing in helping our customers in the areas of customer service mastery, building powerful relationships with customers, strengthening communication and professional development.

Boland Training and Development is your trusted “hometown” provider for delivering powerful, leader driven, customer service training that goes above and beyond the ordinary. We help your business excel in the areas of customer service mastery by focusing on 4 key areas:

• Alignment: Aligning employees with their strengths, their role, & their contribution to the company

• Mission: getting employees to connect with the company mission and how their role contributes to it

• Service Mentality: creating a “service mind-set” which will have a receptive impact on your customers

• Relationships: teaching skills to build and foster first and long lasting relationships with your customers

We employ these techniques in every training:
· Instructor-led Presentations

· Interactive Group Activities

· Individual Skill Drills

· Note Taking and Workbook Exercises

· Debrief/Discussion