APQC is the leading proponent of process, performance and knowledge management benchmarking, best pra
Operating as usual
10/03/2023
professionals, here's your chance to be a part of ! Participate in this short survey about the role technology plays in for your organization. Your responses are important and will help us better understand this quickly changing world of and the impact it has on KM. Take the survey here: https://apqc.az1.qualtrics.com/jfe/form/SV_6tBEOrdoJThYEBM
10/02/2023
Don't miss next week's exciting ! 💻 In this “special edition” webinar, APQC will feature Adeeb Barqawi from ProUnitas and Sean A. Floyd from Rocketship Public Schools to share their incredible stories about combining focused work with .
No matter where you are in your process or journeys, you will benefit from this opportunity to hear seasoned leaders share the best practices, challenges and opportunities most important to their organization's success. AND we guarantee a powerful message of holistic integration, while focusing on stakeholder experience and service to others. Hallmarks of KM and Process professionals!
Register here: https://www.apqc.org/event/member-storytime-integrating-km-and-process-success
09/28/2023
The function is evolving in many organizations as finance leaders look to add higher-value services to their traditional focus on administration and compliance. With this shift, many organizations are recognizing the need for a new type of .
APQC has carried out the Future of Finance Talent study to better understand these macrotrends, the current needs of the , and which approaches organizations are using to meet these needs.
This report summarizes APQC’s findings from the study’s survey as well as case study research and provides advice from and finance leaders who have developed successful approaches to management.
Download the full report here: https://www.apqc.org/resource-library/resource-listing/future-finance-talent-enabling-future-focused-talent-management
This podcast is Part 3 of a conversation between APQC's Madison Lundquist and Lynda Braksiek, CPC about how to drive effective change in organizations. Part 3 covers how to effectively communicate change. Listen here: https://apqcpodcasts.podbean.com/e/making-change-management-mindful-part-3-how-to-effectively-communicate-change/
09/26/2023
This article highlights key performance indicators (KPIs) for general and processes, prepared using data from APQC’s Open Standards Benchmarking®. Read it here: https://www.apqc.org/resource-library/resource/general-accounting-and-reporting-key-benchmarks-cross-industry
09/25/2023
In this , Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your program and transform it into a powerhouse. Listen here: https://apqcpodcasts.podbean.com/e/5-essential-truths-to-become-a-km-powerhouse/
09/22/2023
Have you done something innovative and effective in or that drove connection, change, and/or growth in your organization?
for APQC’s 2024 Conference, happening May 1-2 in Houston, TX, is open now!
Possible topics include, but are not limited to:
✔️ aligning strategy and business,
✔️ eliminating silos,
✔️ driving change,
✔️ incorporating data in decisions,
✔️ applying and implementing frameworks, and
✔️ leveraging technologies like AI.
Don’t miss this exciting opportunity to showcase your expertise and expand your network with hundreds of APQC members and other conference attendees from over 40 different industries worldwide.
Submit your proposal by October 6: https://www.apqc.org/events/2024/apqc-conference/call-for-speakers.
If you have ideas, but need some guidance on where to focus, you can connect with someone from APQC to discuss and your topic and submission here: https://pages.apqc.org/CFS-ContactUs.html.
09/22/2023
APQC’s 3-day immersive certification course is the foundation you need to harness the power of organizational to drive efficiency and improve .
Join us in Houston, TX at one of dates below to become an :
💡September 26-28
💡November 28-30
Learn more and register: https://www.apqc.org/certifiedknowledgemanager
09/20/2023
We are proud to announce that APQC's own Marisa Brown has been selected as one of Supply & Demand Chain Executive's 2023 Women in Supply Chain 👏🏻🔗💜
This award honors female supply chain leaders and executives whose accomplishments, mentorship, and examples set a foundation for women in all levels of a company’s supply chain network. Congrats, Marisa!
09/19/2023
In the fast-paced and ever-changing world of global business, managing has become a paramount consideration for organizational success. To delve into this critical topic, LRQA and APQC will co-host a thought-provoking webinar to explore the intricacies of risk and the strategies organizations can employ to enhance resilience.
Alongside speakers from LRQA and APQC, panel members include representatives from BAE Systems and Tata Business Excellence Group (TBExG) who will share their own experiences. The panel discussion will be followed by a 15-minute Q&A session.
Webinar takeaways:
✔️ Learn practical approaches to identify vulnerabilities within your supply chain
✔️ Discover effective strategies for mitigating risks and enhancing resilience
✔️ Gain insights into collaboration techniques that promote transparency among stakeholders
✔️ Explore the importance of diversification and redundancy in building a robust supply chain
✔️ Harness the power of technology and data-driven insights to make informed decisions
✔️ Learn how to continuously improve and adapt your supply chain resilience strategies
Register now: https://www.apqc.org/event/using-audits-and-benchmarking-build-supply-chain-resilience
09/19/2023
New !🎙️ On this podcast, APQC's Elissa Tucker and Megan McCulloch discuss what a utopian program looks like and how to get your organization’s needle to move to that portrait of success. Listen here: https://www.apqc.org/resource-library/resource-listing/portrait-successful-dei
09/15/2023
Check out this new from Marisa Brown on why governance is a struggle and how it can be improved 💻🚚 Read it here: https://www.apqc.org/blog/why-procure-pay-governance-struggle
Part 2 of Lynda Braksiek, CPC and Madison Lundquist's on how to effectively manage change in organizations is live now! 🎙️ Listen here: https://apqcpodcasts.podbean.com/e/making-change-management-mindful-part-2-how-to-manage-change/
09/14/2023
NEW from Lynda Braksiek, CPC on the importance of and how to manage it 💻💡 Read the full blog here: https://www.apqc.org/blog/managing-knowledge-starts-knowledge-flow
09/13/2023
Looking to your organization's IT performance? View our updated collection now!
Prepared using data from APQC’s Open Standards Benchmarking® in Information Technology Organization Performance, this collection highlights key for the process group “Manage Information Technology.” Organizations can use this information to benchmark and continuously improve their processes and operations.
View the collection here: https://www.apqc.org/resource-library/resource-collection/it-organization-performance-key-benchmarks
09/12/2023
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices, implementation practices, and the challenges involved. This report summarizes the thoughts and experiences of the survey respondents. Download the full report here: https://www.apqc.org/resource-library/resource-listing/best-practices-applying-process-frameworks-2023-survey-report
09/11/2023
Why should you become an Process Manager?
💡Participants learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process Management™. In turn, you will be prepared to energize your initiatives, get better strategic alignment, and manage buy-in across the organization.
⚙️ Through a combination of interactive instruction, real-life scenarios, and activities, participants will acquire the necessary skills to develop customized approaches to meet specific business objectives.
🎖️Certification with APQC is perpetual with no renewal needed. Attendees also earn 2.8 CEUs as APQC is and IACET Accredited Provider.
Learn more and register now: https://www.apqc.org/certifiedprocessmanager
09/07/2023
In this upcoming "showcase" webinar, APQC will feature some of our 2023 Excellence in KM recipients—which indicates a mature and thriving KM program. These organizations will share their insights and experiences in strategy, process, technology and change management, while engaging in discussion with participants. No matter where you are in your KM journey, you will benefit from this opportunity to hear seasoned KM leaders share the best practices, challenges and opportunities most important to their organization's success.
Register here: https://www.apqc.org/event/2023-excellence-km-showcase-unveiling-insights-high-achieving-km-programs
09/05/2023
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2023. APQC found that many organizations are currently exploring the implementation of productivity measures for their finance teams.
This infographic reviews the five recommended measures to track and improve the health of your finance function. The data for each measure is cross-industry and comes from APQC’s
Open Standards Benchmarking®
Download the infographic here: https://www.apqc.org/resource-library/resource-listing/5-productivity-kpis-finance-teams-need-track
09/01/2023
Ready to take the next step in your journey? Become an !
Through a combination of interactive instruction, real-life scenarios, and activities, APQC’s 3-day immersive Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance.
💡 Learn more and register now: https://www.apqc.org/certifiedknowledgemanager
09/01/2023
APQC's strategy & structure report, available now!
APQC conducts research on and procurement to help organizations assess the of their own and functions compared to their peers. This survey-based research gathers quantitative data as well as information on practices or .
This report focuses on the current state of selected practices in strategy and structure in procurement. It provides a cross-industry perspective on procurement objectives, supplier relationships, extent of transformation, centralization, role in the organization, and more.
Download the full report here: https://www.apqc.org/resource-library/resource-listing/procurement-strategy-and-structure-cross-industry-report
Check out this 🎙️ for part one of a discussion between APQC's Lynda Braksiek, CPC and Madison Lundquist on how to make mindful: https://apqcpodcasts.podbean.com/e/making-change-management-mindful-part-1-leading-change-and-preventing-fatigue/
08/30/2023
Don't miss our September on excellence! 💻⚙️
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their automation journeys, Workato has developed a comprehensive approach to enterprise automation.
Join us for a webinar where their automation strategy experts will share insights and best practices. Register here: https://www.apqc.org/event/unlocking-automation-excellence-workatos-journey-apqcs-pcfr-ultimate-foundation
08/28/2023
NEW from Elissa Tucker! 💻 What are the right to use? Read the full blog here to find out: https://www.apqc.org/blog/what-are-right-human-resource-benchmarks-use
08/24/2023
Don't miss next week's ! 💻⚙️
A recent survey revealed that almost three-fourths of organizations use a . Process frameworks help organizations in a myriad of ways, including discovery, , and even . Join Madison Lundquist for a webinar August 29 at 1:00 p.m. CDT to hear additional findings from the survey.
Register here: https://www.apqc.org/event/how-leverage-process-frameworks
08/23/2023
APQC currently hosts certification courses for and . These courses offer an accelerated learning path that is comprehensive, immersive, and spans across three days. We use an interactive, balanced approach that focuses on true skill development and not just theoretical topic understanding, utilizing real-life examples and tools that allow you to apply the learnings directly back to your workplace environment.
It’s time to gain control of your organization’s and and treat them like a strategic business asset. Register to become today!
Upcoming Certified Course Dates:
💡September 26-28
💡November 28-30
Learn more and register now: https://www.apqc.org/certifiedknowledgemanager
Upcoming Certified Course Dates:
⚙️September 19-21
⚙️December 5-7
Learn more and register: https://www.apqc.org/certifiedprocessmanager
08/22/2023
NEW survey report! 📢⚙️📝
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices, implementation practices, and the challenges involved. This report summarizes the thoughts and experiences of the survey respondents. Download it here: https://www.apqc.org/resource-library/resource-listing/best-practices-applying-process-frameworks-2023-survey-report
08/21/2023
Is your organization doing something interesting or innovative in process or knowledge management that others could learn from? Call for speakers is open now!
Our community will gather in Houston, TX May 1-2 for APQC’s 2024 Conference to explore solutions and techniques for current and timeless issues surrounding knowledge, process, and performance management in organizations.
We are looking for innovative storytellers who can lead interactive and engaging sessions that go beyond surface learning and provide meaningful and mentally stimulating insights and experiences. We need speakers who will share proven practices, capabilities, tools, and approaches that attendees can take back to their organization to immediately improve performance.
Whether you’re a veteran of the industry or in the early stages of your process or knowledge management career, we’ve got an audience ready and willing to hear your story.
Learn more and submit a proposal to speak by October 6: https://www.apqc.org/events/2024/apqc-conference/call-for-speakers
08/18/2023
Things heated up today at the Center 🌶️🔥 had our first ever “Hot Ones” Challenge, and it was interesting to say the least 😅
08/17/2023
Mark your calendars! 📅 ✍️ APQC is hosting several and manager certification courses throughout the remainder of 2023. Register now for one of these 3-day immersive courses and walk away with the foundation you need to empower and transform your organization.
Certified Course Dates:
💡September 26-28
💡November 28-30
Learn more and register now: https://www.apqc.org/certifiedknowledgemanager
Certified Course Dates:
⚙️September 19-21
⚙️December 5-7
Learn more and register: https://www.apqc.org/certifiedprocessmanager
08/16/2023
APQC's Lynda Braksiek, CPC was recently featured in an article in TechTarget called 7 Tips for Creating a Knowledge Base. Read the full article here: https://www.techtarget.com/searchcontentmanagement/tip/Tips-for-creating-a-knowledge-base?Offer=abt_pubpro_AI-Insider
08/15/2023
Join us for this September a series of instructor-led, online and courses. These courses offer something for any experience level to learn new, actionable skills with APQC's expert instructors and other participants. Each course includes best practice methodologies, case study examples, group discussions, and activities. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for each course.
💡 September 5: Establishing Effective Measures and Analytics
💡 September 6: Designing End-to-End Processes
💡 September 6: Embedding Knowledge in the Flow of Work
💡 September 7: Knowledge Mapping
To enroll or get more information, click here: https://academy.apqc.org/pages/process-knowledge-training-events-september-2023
08/10/2023
Why should you become an Knowledge Manager?
💡Participants will gain practical insights and learn the essential techniques, tools and approaches to enable capture, flow, and reuse in their organization. Throughout the course, participants will utilize APQC’s foundational assets, including the Knowledge Analysis & Design Methodology, The Strategic Framework, and the 12 Capabilities of Knowledge Management Maturity.
⚙️ Through a combination of interactive instruction, real-life scenarios, and activities, participants will acquire the necessary skills to develop customized approaches to meet specific business objectives.
🎖️Certification is perpetual with no renewal needed. Attendees also earn 2.8 CEUs as APQC is an IACET Accredited Provider.
Learn more and register now: https://www.apqc.org/certifiedknowledgemanager
08/08/2023
APQC's research was recently featured in Forbes! Read the full article here: https://www.forbes.com/sites/stevebanker/2023/07/10/amazons-new-last-mile-program-will-improve-customer-service-higher-emissions-will-result/?sh=ad6e8d455055
08/07/2023
APQC’s 3-day immersive certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the of your .
Join us in Houston, TX at one of dates below to become an :
⚙️September 19-21
⚙️December 5-7
Learn more and register: https://www.apqc.org/certifiedprocessmanager
08/07/2023
Today's the last day to be apart of this exciting ! 📢 Take a 15 minute brain break and participate in a survey about the people that support work. We are interested in learning more about the demographics, skillsets, education, and career development of today's workers. Take the survey here: https://survey.us.confirmit.com/wix/2/p484259728972.aspx?l=9&smpl=3
08/04/2023
Back to School is a great excuse to revisit essentials in our August ! 🍎💡
In this webinar, Lynda Braksiek, CPC and Cindy Hubert will discuss APQC's essentials to any successful program. Starting with a reminder of APQC's Knowledge Flow , then discussing what a good Knowledge Management Roadmap looks like and concluding with the key skills in takes in the 2020's to ensure ongoing KM maturity. Whether you are starting a new or refining and improving your existing capabilities, join this always interactive session on best practices and valuable resources available to KM enthusiasts today!
Register here: https://www.apqc.org/event/back-school-edition-km-essentials-never-go-out-style
08/03/2023
The changing face of supply chain executive education How the global pandemic, labor shortage and rapid advances in technology are changing the development of and participation in supply chain executive education.
Are your up to par? 📝 Check out this from Marisa Brown to find out! https://www.apqc.org/blog/service-level-agreement-mistakes
08/01/2023
Ready to take the next step in your journey? Become an !
Through a combination of interactive instruction, real-life scenarios, and activities, APQC’s 3-day immersive Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance.
💡 Learn more and register now: https://www.apqc.org/certifiedknowledgemanager
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