APQC (American Productivity and Quality Center)

APQC (American Productivity and Quality Center) APQC is the leading proponent of process, performance and knowledge management benchmarking, best practices, business research, and advisory services.

Good benchmarking starts with good questions. https://loom.ly/heLijMkIt’s not enough to ask, “How do we compare?” The mo...
09/03/2026

Good benchmarking starts with good questions. https://loom.ly/heLijMk

It’s not enough to ask, “How do we compare?” The most valuable benchmarking questions help organizations understand what’s driving performance, which practices make a difference, and what they can realistically adapt to improve their own results.

That means starting with a clear purpose, defining metrics precisely, and pairing performance questions with questions about the processes, technology, skills, governance, and behaviors behind the numbers.

Explore what makes a strong benchmarking question—and see examples designed to turn comparisons into action:
https://loom.ly/heLijMk

Why take just one course when you can make a week of it? https://loom.ly/qwNVj-wJoin us for APQC's Virtual Training Week...
09/03/2026

Why take just one course when you can make a week of it? https://loom.ly/qwNVj-w

Join us for APQC's Virtual Training Week, October 12–15, and take your professional development further with live, expert-led training across process management, knowledge management, AI, and business operations.

Choose from 10 courses, build your own learning experience with a Pick 4 Bundle, or go all in with a Process or Knowledge Management Full Access Pass.

Four days. New skills. Practical strategies you can put to work right away.

Register now and make this your week to learn, grow, and get ahead. https://loom.ly/qwNVj-w

Strong contracts don't automatically create strong supplier relationships. https://loom.ly/ZJGXZPoIn this on-demand webi...
09/02/2026

Strong contracts don't automatically create strong supplier relationships. https://loom.ly/ZJGXZPo

In this on-demand webinar, Marisa Brown, Sibrecht Diender, and Bonnie Keith explore the less-visible factors that can make or break collaborative supplier relationships—from behavioral dynamics and misalignment to gaps in governance.

Drawing on case studies from Successful Relational Contracting, they share practical ways to:
✅ Surface relationship risks before they become performance problems
✅ Address misalignment early
✅ Improve governance across complex partnerships
✅ Build more resilient, high-value supplier relationships

Watch the replay: https://loom.ly/ZJGXZPo

What if you managed knowledge the same way you manage a product? https://loom.ly/cE5OT5MJoin us on September 9 at 11 AM ...
09/01/2026

What if you managed knowledge the same way you manage a product? https://loom.ly/cE5OT5M

Join us on September 9 at 11 AM CDT to discover how Amazon Web Services (AWS) Prescriptive Guidance is applying product management principles to scale knowledge management and create experiences designed around the people who actually use them.

You’ll learn how AWS uses customer obsession, persona research, and measurable outcomes to:
🔹 Increase knowledge creation and contribution
🔹 Improve knowledge reuse
🔹 Drive adoption across the organization
🔹 Deliver more relevant, persona-driven knowledge experiences

Hear insights from APQC’s Lynda Braksiek alongside Mona Arora, Ellen Crowley, and Shashank Agarwal of AWS.

🔗 Register here: https://loom.ly/cE5OT5M

Supply chain forecasting is about more than predicting demand—it’s about giving the business a shared view of what’s ahe...
08/31/2026

Supply chain forecasting is about more than predicting demand—it’s about giving the business a shared view of what’s ahead. https://loom.ly/SgRkMbk

Effective forecasting brings together historical demand, current orders, customer insights, market conditions, and other signals to help organizations make smarter decisions about inventory, production, capacity, purchasing, and fulfillment.

And accuracy matters. APQC benchmarking of 745 organizations found that top performers achieve 95% forecast accuracy as a percentage of value shipped, compared with 80% for bottom performers.

Explore the fundamentals of supply chain forecasting, why accuracy matters, and the capabilities organizations need to turn forecasts into better decisions: https://loom.ly/SgRkMbk

How much of the workday is spent actually getting work done—and how much is spent trying to figure out how to get it don...
08/28/2026

How much of the workday is spent actually getting work done—and how much is spent trying to figure out how to get it done? https://loom.ly/1wN9XvI

Searching across systems, figuring out which document is current, tracking down the right expert, or recreating work that already exists may seem like small inconveniences. But multiplied across an organization, this “knowledge friction” can become a significant productivity problem.

Good knowledge management helps remove that friction. When employees can find trusted information, connect with expertise, and reuse what the organization already knows, work becomes easier—and productivity follows.

Explore how organizations can better support knowledge workers and create a more productive workplace: https://loom.ly/1wN9XvI

Automation is changing the way HR works. Discover three key lessons from early adopters that can help HR leaders improve...
08/28/2026

Automation is changing the way HR works. Discover three key lessons from early adopters that can help HR leaders improve efficiency while keeping people at the center of the employee experience.

📥 This resource is free to access—no form required. https://loom.ly/ytaF-4Q

We're excited to announce a new collaboration between APQC and KM Institute (KMI)—bringing together two organizations co...
08/27/2026

We're excited to announce a new collaboration between APQC and KM Institute (KMI)—bringing together two organizations committed to advancing the knowledge management profession. https://loom.ly/WXeU4YU

This collaboration creates a more complete development ecosystem for KM professionals, connecting APQC's research, best practices, and expertise with KMI's professional development and certification opportunities.

Together, we're helping knowledge management professionals strengthen their skills, expand their expertise, and create greater impact within their organizations.

Learn more about the APQC + KMI collaboration: https://loom.ly/WXeU4YU

Most finance teams have automated parts of cash flow management. So why does progress often stall before they reach true...
08/27/2026

Most finance teams have automated parts of cash flow management. So why does progress often stall before they reach true end-to-end automation? https://loom.ly/t4Thyd4

APQC research shows the challenge isn’t simply choosing better technology. Manual handoffs, disconnected systems, governance requirements, and unclear process ownership can create an “automation ceiling” that prevents finance teams from realizing the full value of their investments. In fact, while automation is widespread, 61% of organizations still rely on spreadsheets to manage cash flow.

Breaking through requires finance leaders to look beyond individual tasks and treat cash flow management as one connected process—bringing together data, workflows, controls, technology, and human judgment.

Discover why cash flow automation stalls and three priorities that can help finance teams move forward: https://loom.ly/t4Thyd4

AI is becoming an integral part of supply chain operations but technology alone isn't enough. https://loom.ly/V_7S4NUIn ...
08/27/2026

AI is becoming an integral part of supply chain operations but technology alone isn't enough. https://loom.ly/V_7S4NU

In this article, APQC's Marisa Brown explores how organizations can prepare people, processes, and technology to work together effectively. From strengthening operational readiness and governance to developing the skills employees need to collaborate with AI, the future of supply chain success depends on managing both human and AI teams as one connected workforce.

Read now: https://loom.ly/V_7S4NU

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