Leadership Coaching & development, including peer to supervisor & team development, customer services & retention. Developing trust! Engaging & retaining people.
Can tailor to organization's needs. Providing leadership coaching and development at customer's location, self-paced learning via modules and books available at PatriciaHatleyInc.com, or virtually. All resources and training are based on years of experience, research, and working with teams from almost every business, industry, and non-profit organizations. Can develop or tailor materials targetin
12/21/2021
When U ask someone 4 their thoughts & listen 2 understand, people feel valued & respected ...develops critical thinking skills; encourages people 2 think through issues & work out problems. Always ask & listen. Never assume U know.
12/20/2021
Most issues can B resolved B4 they become conflict if we just ask & listen 1st 2 learn what is really going on. We jump into things blindly with assumptions & personal biases trying 2 “fix” things & people. Listen 1st 2 understand.
12/19/2021
In a team, when one person demonstrates he or she can be trusted, or demonstrates trust to another, others follow suit. Trust breeds trust! Distrust breeds distrust!
12/18/2021
An organization’s diversity & inclusion strategy must be A way of life that all people assoc’d with ‘organization sees. There is mindset & belief that all humans have a right 2 exist & be who they R created 2 B. Every human being!”
12/17/2021
Without inclusion, U simply have a diverse group of people whom U will never B able 2 realize the diverse perspectives & experiences. Inclusion is when every individual feels safe 2 be him or herself...respected & valued 4 individual uniqueness.
12/16/2021
Body, mind, heart, & soul. Neglect any area & you are not 100% anywhere, including taking care of yourself. Organize & plan all areas of your life. You can’t separate personal & work life, they R intricately connected; one impacts the other.
12/15/2021
B4 U act or interact with anyone, ask yourself what your intent is. Your intent speaks 2 who U R at the core. If your intent is self-serving in nature & others R harmed--emotionally or physically--the consequences will fall on your shoulders.
12/14/2021
Leverage diverse skills, experiences & thoughts. To create a workforce where all behave & think the same, is self-destructive...U shut down collaboration, creativity & innovation. Strength comes in valuing the uniqueness of each individual..
12/13/2021
Your ability 2 engage & retain people depends on your ability 2 meet needs of respect, purpose & trust. Veterans & Boomers stayed. Gen X may...Gen Y & Gen Z will not stay unless needs R met. .Engagement & retention R linked 2 human needs.
12/12/2021
Never show favoritism 2 one or more people. Hold everyone equally accountable.Treat everyone fairly & equitably.Don’t deliberately give some more than others 2 help 1 succeed at a higher level or put another at a disadvantage.
12/11/2021
Your behaviors have a ripple effect, impacting everyone U interact with & beyond...Everyone is altered 2 some extent from your behaviors. Bad, self-serving behaviors negatively alter a culture, its people, teams & all stakeholders.