08/21/2026
Update: I had no idea that this video would go viral, so I wanted to write some context.
My daughter was complaining of back pains earlier this week. She hasn’t seen a doctor since last year. We wanted to see her P*P, but she’s on leave until November. When I called Kaiser, they said that they had a telephone appointment available and I booked it. When I logged in, I noticed that her appointment was no where to be found. So, I called Kaiser and that’s when I learned that because my daughter is 12, I don’t have access to her appointments. But I made the appointment. When I spoke to the doctor over the phone, I had full access to that phone call. Nothing else felt different. The doctor asked if I would want to have my daughter go in person. I said yes. So we booked an appt with the doctor on the phone for Friday. That was yesterday. This time, I made sure to write down the time and location just in case I couldn’t see her appt again. And sure enough, nothing. So, I figured if I just go in person then I could sign a waiver and get access back. We get to the office, I pay a $100 copay, and I tell my daughter that if they ask her to go in alone, to tell them that you want me in the room. They call her name, and we have no issues. I go in, along with my daughter and my youngest (my son). They assess her back, and refer her to PT. When the exam was done, I let the doctor know about the access to the app. That’s when she gave me the full run down. “There’s a discrepancy in the law, there’s nothing we can do”. I asked if there was paperwork that I could sign to get access. She shut me down. Keep in mind, my kid is a high masker. No one can tell about her diagnosis unless we say something. So, I added that she has autism and I need to be able to see everything and help her advocate. The doctor still said no. She said between 12 & 13 there’s nothing that can be done. At 13, she can get her own app on the phone. At 14, I can get more access then. We go home, I try to register her own account on her phone. It wouldn’t let us do it even though we gave her phone parental permission to download the app. I tagged Kaiser in this reel and they’ve escalated to management.
