Furman Service Center

New phone over break?

Setting up Duo on a new phone

If you have replaced your phone, you can update Duo with the new device using the following instructions (please note, this only works if using the same phone number):

Login to Workday
When prompted with Duo, click on Settings
In Settings pane, click on My Settings & Devices
Duo will prompt you to authenticate; do this by selecting Call Me using your cell phone number. (You cannot use Push until you have activated your new device with Duo)
You will receive an automated call from Duo, press any number to approve
After you have authenticated you will see the devices configured on your account
Select your Cell Phone and click blue box beside your number
Select Reactivate Duo Mobile
Next, follow the on-screen instructions to install Duo Mobile and Activate on your new phone
You can now use the Send Me a Push option to login using your new phone

Apple recently released their latest operating system, MacOS 10.15 Catalina. This dropped support for 32-bit applications, and can cause issues with current software. Please do not upgrade until your software vendors have released compatible versions. Contact the Service Center by email or phone for more information.

ITS knows most of you are having fun on Spring Break, but don’t let remediation stop the party when you head back to campus! Scan is today, so when you get back, your computer will need to be up to date.

There’s a remediation scan this afternoon; get those updates done now!