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Check out the free educational resources from iJCAHPO for Technicians!

EyeCareMarketplace NOTE: This course will remain available for 90 days from the date of purchase.NOTE: This course offers no IJCAHPO Cedits.

https://www.aao.org/annual-meeting

AAO 2026 - American Academy of Ophthalmology AAO 2026, the American Academy of Ophthalmology's annual meeting will be in New Orleans, Oct. 10-12, 2026

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Nicole Bajic, MD, a surgeon at the Cleveland Clinic Cole Eye Institute, outlined a case study involving Descemet membrane detachment occurring in the setting of focal canaloplasty using the Streamline Surgical System that she presented in part of the glaucoma track at EnVision Summit 2026. Descemet membrane is an important inner layer of the cornea, and its detachment is a significant and potentially vision-threatening complication.

Watch the interview: https://hubs.li/Q0435qlm0

https://www.jcahpo.org/careers/for-employees/?fbclid=IwRlRTSAP2v6lleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEerXA1FQa7IaUBFlRGYh0_9mJ-2JFmzqBXndNZ6mqyZFwUGVK2t3-kkjJ1bb8_aem_xyGPLo8WjbtzYiq5jYgEQg

For Employees - IJCAHPO | International Joint Commission on Allied Health Personnel in Ophthalmology Discover Eye Careers Are you interested in a career as an Allied Ophthalmic Professional (AOP)? View our website to learn how to enter the field, what salary and benefits are commonly offered, and how other AOP got started. Employee Resources Download our resources to assist you in your job search n...

New year, new GOALS?! Are you thinking about getting certified this year? Drop your questions here!

https://www.jcahpo.org/certification/certifications/

Certifications - IJCAHPO | International Joint Commission on Allied Health Personnel in Ophthalmology Core Certifications IJCAHPO certification validates your knowledge, skills, and abilities in specific content areas as Allied Ophthalmic Personnel (AOP). Our three core levels of certification comprise a solid ladder for progressive career development. Specialty Certifications Show employers and pat...

“Providing Compassionate Care as an Ophthalmic Technician.”: Tips on connecting with your patients in a busy clinic.

Whether you have been in the eyecare field for six months or sixteen years, you have seen the days I am talking about. You have heard it first thing in the morning, “we have got a busy clinic today.” Being busy is great. It means job security and a workday that can seem to fly by. But in the ensuing chaos, are you connecting with your patients? Really? Or are they just being herded through the practice?

Technicians have a unique role in the patient experience. After the initial check-in process, you are their first contact. The one who sets up the feel of the entire appointment. They have been waiting to get back, sometimes, unfortunately for hours (remember, “we have got a busy clinic today.”). They have problems, they have worries and fears, and a new grandchild and their husband is in the hospital again and they expect you to listen. And I know you want to. Most days.

You chose this job, or it chose you because you are compassionate, caring, and genuinely wish to help people. So, what do you do when you find yourself unable to? When you are rushing people through and feeling behind and even...burned out?

1. Be as prepared as possible before you call the patient back. Having everything you need at arm’s reach will keep you in the room, with the patient. Continuously having to go in and out to get this supply or that note is a vampire of your time. Spending ten minutes before clinic starts stocking and prepping your work space will save you countless minutes throughout the day.

2. Always introduce yourself and ask what the patient would like to be called. This starts you off with an instant connection, you are no longer strangers! Refer to them by this name throughout the visit.

3. Multi-task in a meaningful way. Some of us are natural multi-taskers, but many must work to improve this skill. You can ask chief complaint questions while wiping down and handing them the occluder. They start telling you a story about their cousins’ abscess? Ask about family history. In this way, you can engage the patient while getting the work up completed in a timely manner.

4. Depend on your team. Having a team, you can trust and depend on can make all the difference. If you do not already have a culture of helping one another, have a chat with your coworkers. They likely feel the same way you do at times.

5. Remember, everyone will get seen. Take the extra two minutes to breathe, really listen to what your patient is telling you and make their experience (and your own) memorable.

Pamela Bennett, RN,COT,OSC