MACNLOW Associates

Experience is valuable, but experience alone does not guarantee growth.

Two people can spend the same number of years in a profession and develop very different levels of knowledge, skill, and effectiveness. The difference is often found in a willingness to learn, adapt, seek feedback, and continue improving.

Professional growth is not measured by time served. It is measured by what we do with that time.

At MACNLOW, we believe learning is a continuous process. The most effective public safety professionals never stop looking for ways to improve their knowledge, refine their skills, and better serve their communities.

The first two weeks of June are filled with courses before we take a little summer break! If you’ve been thinking about signing up for a class, now’s the time to grab your spot.

Also don’t forget to check out our new two-hour MAC Message sessions covering a variety of dispatch and public safety topics.

Register today at macnlow.com!

Today we remember and honor the men and women who gave their lives in service to our country. Wishing everyone a safe and meaningful Memorial Day from all of us at MACNLOW Associates.

Memorial Day weekend unofficially kicks off boating season here in Michigan, with more people heading to lakes, rivers, and waterways across the state.

Before heading out on the water, take a few minutes to review the boating safety tips in this post and talk through them with everyone onboard. Many boating accidents involve preventable situations, and a little preparation can make a significant difference once you’re out on the water.

Whether you’re spending the weekend fishing, cruising, or enjoying time with family and friends, small safety decisions matter.

Please help us keep your friends and family safe and share this post! Have a safe and enjoyable holiday weekend on the water. 🌊

We have two courses coming to Mt. Pleasant, MI in early June!

On June 2, join us for Establishing Command, focused on leadership, accountability, and effective scene management during critical incidents for all public safety disciplines.

On June 3, Professional Policing will examine how communication, conduct, and everyday interactions influence professionalism and public trust.

Registration is open now at MACNLOW.com. We hope to see ya there!

It’s National Police Week and MACNLOW would like to recognize and thank those who continue to serve their communities with dedication and professionalism every day. Your commitment to protecting others does not go unnoticed, and we are grateful for all that you do.

It’s easy to lose awareness without realizing it.

Looking at your phone while walking through a parking lot. Wearing headphones that block out surrounding noise. Moving in and out of spaces without noticing who or what is nearby.

Nothing about it feels unsafe in the moment. But those are the times when awareness is lowest.

Most situations don’t start with something obvious. They start with small gaps in attention.

Staying aware doesn’t mean overthinking everything. It just means keeping your attention in the right place as you move through everyday situations.

It’s hard to believe May is just over a week away! A full month of courses is coming up, so don’t forget to secure your spot.

Register today at macnlow.com!

A look at last week’s CTO Program hosted by Grand Traverse County 911!

Led by Kat Martin and Corey LeCureux, this four-day program transforms experienced dispatchers into exceptional trainers, coaches, and mentors.

Our next class is in Kalamazoo on September 29-October 2. Register today at macnlow.com!

During National Public Safety Telecommunicators Week, we recognize the unseen 911 professionals who are the first point of contact in every emergency—providing calm, clarity, and strength in moments of chaos. Their work demands dedication, empathy, and resilience, forming the very foundation of public safety response. This week, and every week, we celebrate and thank those who answer the call.