08/25/2026
Last week our Chief Digital Officer, Mark Phillips, spoke on a panel at the ARA Summer Roundtable covering AI and industry updates, and shared some great insights with the room.
Great takeaways included:
On AI, the best way to learn it is to jump in and use it. Play around, test it, see what it can and cannot do. It is also built to sound confident, so take its answers, especially numbers, with a grain of salt and verify before you rely on them.
On the vehicles coming through the lanes, more EVs are showing up in consignments, and consignors are looking for auctions with the infrastructure to handle them. At the same time, features once unique to EVs, like Advanced Driver Assistance Systems and subscription services, are showing up on gas powered vehicles too. The June 2026 update to the NAAA Arbitration Guidelines now addresses these features directly.
Great conversations all around, and a good reminder that our industry keeps evolving on more than one front at once. Thanks to everyone who stopped by to talk shop with Mark!